Upgraded PSN Services and 90-Day Warranty Extension Coming?

50°
245w ago - According to an e-mail received by N4G-GaMr from PlayStation Asia, upgraded PSN services and a 90-day warranty extension may be coming to some regions on August 18, 2009 as follows:

"Dear PlayStation®Network Member,

Sony Computer Entertainment Hong Kong Limited shall launch a new upgraded PlayStation®Network Membership service on 18th August, 2009.Now you can enjoy more value-added services such as online gaming, PlayStation®Home and exclusive membership offers.

Login the PlayStation®Network's "My Page", you can quickly and easily check your trophy lists and friend list with your PC. What's More! You can also get 90-day free warranty extension* by registering your purchased products* in your PlayStation®Network account. Don't miss it.

Sign in the below page with your PlayStation®Network account and register your PlayStation® consoles.

http://asia.playstation.com/hk/en/support/p/productreg
(this link will be effective from 18th August, 2009)

For any enquiry, please call the Customer Service Center
Service hour:Mon - Sun: 9am - 8 pm
Hong Kong : 852-2341-2356

Sony Computer Entertainment Hong Kong Limited

* Only available on in-warranty official PLAYSTATION®3, PSP®(PlayStation®Portable) and PlayStation®2...
 

Microsoft Extends Warranty for 'E74' XBox 360 Console Failures

250°
261w ago - Microsoft has investigated the 'E74' issue on the XBox 360 and has recently concluded that they will cover repairs related to the error.

This will be included in the three year warranty program that was put into place in 2007 for general hardware failures.

To quote: While the majority of XBox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays "E74" on their screen.

After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console.

As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007.
 

Launch Day XBox 360s No Longer Under Three-Year Warranty

200°
271w ago - An anonymous e-mail hit the tips line earlier today and after placing a call with Microsoft's technical support, we can confirm that starting February 2, all launch day Xbox 360s will no longer be covered by Microsoft's three-year extended warranty.

The warranty should have technically ended at the end of September last year, as I was told by the technical support agent.

If you're unfortunate enough to own a launch version of the Xbox 360 and need to send it in for repairs after February 2, you'll have two options available to you. You can either call Xbox's support line and get the unit fixed for $119, or you can just go to Xbox's online support page and get the unit fixed for $99, saving yourself $20.

It looks like Microsoft is attempting to cut the amount of calls they get by giving customers a "discount" by having them go through the online page.

You pretty much have until the end of today to claim your launch Xbox 360 broken due to the Red Rings of Death to avoid paying the fee.
 

VISA extended warranty protection replaces dusty PS3

50°
326w ago - A huge fuss was recently kicked up regarding a certain PS3 that was too dusty for Sony to repair.

However, it seems as if the gamer has been saved by his VISA card's extended warranty protection which should see his system replaced.

To quote: I just got off the phone with Visa for the third time and they are sending me a claim form to start the repair/replacement process of my system.

They at first said that they would need to attempt to have it repaired in my local video game repair shop, but I let them know that i had already contacted them and the firmware in combination with the blu-ray lens made it impossible to repair economically and it would have to be replaced.

They said as long as I had a repair receipt stating that it wasn't economical to repair, I could walk into a Best Buy, charge a new PS3 to my credit card and they would credit that charge.

Thanks A LOT, for all your help, you guys have more helpful than i would ever imagine. Lets just hope I never need to email you guys again shall we?

Thanks again,

Reid
 

Is This PlayStation 3 Too Dusty To Be Repaired Under Warranty?

50°
335w ago - We now have pictures of the Playstation 3 that Sony refused to repair under warranty because the unit was too dusty.

Sony originally claimed that the pictures would not be released without a subpoena, and that the dust presented a threat to their technician's health that could only be alleviated if our tipster paid $150.

After our posts, Sony abruptly reversed course and released the pictures to our tipster. Sony's letter, the pictures, and our poll below:

Thank you for contacting us regarding our Warranty policy as it pertains to the condition of your PLAYSTATION 3 console.

After consultation with legal counsel, SCEA has determined that the photographs of your console as returned to our service center are neither confidential nor private. Consequently, we may lawfully release these photographs to you. Because the photographs are not confidential, we may also release them to media who inquire about your recent Internet postings concerning the console.

Regards,

Cindie Smith
Sr. Manager Technical Support, eService & Security
Sony Computer Entertainment America
Consumer Services Department
 







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