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Sony VP on PlayStation Network Outage, PSN Status Updates

750°
5w ago - Sony Consumer Experience VP Catherine Jensen shared details today on the PlayStation Network outage alongside PSN status updates below.

To quote: The video game industry has been experiencing high levels of traffic designed to disrupt connectivity and online gameplay.

Multiple networks, including PSN, have been affected over the last 48 hours. PSN engineers are working hard to restore full network access and online gameplay as quickly as possible.

From time to time there may be disruptions in service due to surges in traffic, but our engineers will be working to restore service as quickly as possible.

If you received a PlayStation console over the holidays and have been unable to log onto the network, know that this problem is temporary and is not caused by your game console.

We'll continue to keep you posted on [Register or Login to view links] and we'll update this post once the problems subside.

Thanks again for your patience.

Update: PlayStation Network is back online (although some regions still are seeing 'Intermittent Connectivity' at this time).

As you probably know, PlayStation Network and some other gaming services were attacked over the holidays with artificially...
 

Sony Expects PSN Services to be Fully Restored by May 31, 2011

1350°
195w ago - Update: The [Register or Login to view links] has now posted the following message regarding their PSN restoration timeline update, to quote:

"I know you all want to know exactly when the services will be restored. At this time, I can't give you an exact date, as it will likely be at least a few more days. We're terribly sorry for the inconvenience and appreciate your patience as we work through this process."

Today Bloomberg (linked above) reports that Sony expects PSN services, including Qriocity, to be fully restored by May 31, 2011.

To quote: "Sony Corp.'s PlayStation Network and Qriocity online services remain shut as of today, Shigenori Yoshida, a Tokyo-based spokesman said. Sony is uncertain when it can resume the services, Yoshida said by phone today.

The company is in the process of adopting an improved security system and its plan to restart the services fully by May 31 is unchanged, he said. Sony shut down the PlayStation Network and Qriocity services April 20 because of possible data theft by hackers.

The maker of PS consoles had planned to restart partial operations within a week after boosting the level of security system, the company said May 1."


 

Sony's Response on PSN to the U.S. House of Representatives

1350°
195w ago - Today Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has posted an update on their response to the U.S. House of Representatives via the PlayStation Blog.

To quote: Today, the Subcommittee on Commerce, Manufacturing and Trade of the U.S. House of Representatives Committee on Energy and Commerce held a hearing in Washington, DC on The Threat of Data Theft to American Consumers.

Kazuo Hirai, Chairman of the Board of Directors of Sony Computer Entertainment America, submitted written answers to questions posed by the subcommittee about the large-scale, criminal cyber-attack we have experienced. We wanted to share those answers with you (click [Register or Login to view links]).

In summary, we told the subcommittee that in dealing with this cyber attack we followed four key principles:

1. Act with care and caution.
2. Provide relevant information to the public when it has been verified.
3. Take responsibility for our obligations to our customers.
4. Work with law enforcement authorities.

We also informed the subcommittee of the following:

  • Sony has been the victim of a very carefully planned, very professional, highly sophisticated criminal...

 
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