- Sony's Senior Director Patrick Seybold
of Corporate Communications & Social Media has made available Q&A #1 for PlayStation Network and Qriocity Services today.
To quote: First off, we want to again thank you for your patience. We know that the PlayStation Network and Qriocity outage has been frustrating for you. We know you are upset, and so we are taking steps to make our services safer and more secure than ever before. We sincerely regret any inconvenience or concern this outage has caused, and rest assured that we're going to get the services back online as quickly as we can.
We received a number of questions and comments yesterday and early today relating to the criminal intrusion into our network. We'd like to address some of the most common questions today.
We are also going to continue to post updates to this blog with any additional information and insight that we can over the next few days.
We are reading your comments. We are listening to your suggestions. Please keep them coming.
Q: Are you working with law enforcement on this matter?
Yes, we are currently working with law enforcement on this matter as well as a recognized technology security firm to conduct a complete investigation. This...