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Sony Announces Important PlayStation Network Maintenance

300°
168w ago - Today VP Eric Lempel of Sony Network Entertainment has announced that PlayStation Network will be undergoing some important maintenance in order to get PSN fully operational again.

To quote: Starting soon, the PlayStation Network will be inaccessible for several hours for maintenance. The server maintenance performed at this time represents a crucial step in the full restoration for PSN, including the PlayStation Store.

During this maintenance period, users will be unable to sign in to PSN, though those that are already logged in should be able to remain online.

Resumption of full PlayStation Network service is still on track for this week in most regions.

Thank you once again for your patience as we work to return PSN to the highest level of service.
 

Sony Details PSN and Qriocity Customer Appreciation Programs

650°
170w ago - Today Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has detailed the North American and European PSN and Qriocity Customer Appreciation Programs.

To quote: Now that some PlayStation Network and Qriocity services have been restored and you're once again enjoying online gaming and entertainment, we're happy to provide details about the "Welcome Back" appreciation program for customers in North America.

We developed the program as an expression of our gratitude for your patience, support and continued loyalty during the service outage. From all of us at PlayStation, thank you and welcome back!

This package will be made available to all existing registered PlayStation Network and Qriocity users in North America (US and Canada), and will be made available shortly after we have fully restored the service. More specific details about these offers and eligibility requirements will be posted as the services go live.

All PlayStation Network customers can select two PS3 games from the following list. The games will be available for 30 days shortly after PlayStation Store is restored and can be kept forever.

• Dead Nation
• inFAMOUS
• LittleBigPlanet
• Super Stardust HD
• Wipeout HD + Fury
 

Sony PlayStation Network FAQ - Restoration Questions Answered

50°
170w ago - Sony's Social Media Manager Jeff Rubenstein has posted up a PSN FAQ today to cover some common questions now that PlayStation Network is restored.

To quote: Now that PlayStation Network is once again operational, a great many of you are once again enjoying playing games online.

Of course, that's only part of the Network's offerings - and you've got some questions about how the downtime affected planned releases and online events. Here are answers to some of the more pressing queries:

Q: So what exactly is working right now?
A: Sign-in for PlayStation Network and Qriocity (including the resetting of passwords), online gameplay for PS3 and PSP, playback of rental video content on PS3 (if within rental period), Music Unlimited powered by Qriocity on PS3 (for current subscribers), access to services such as Netflix, Hulu, Vudu, and MLB.tv, "Friends" category on PS3 (including Friends List, Chat Functionality, Trophy Comparison, etc), in-game leaderboards, and PlayStation Home.

Q: I'm having trouble changing my password/I forgot which email I used on my account/I used a fake email to set up my account.
A: Click here for a set of tips on resetting your password. If you've gone through the process and are waiting for an email from us, please...
 

Sony Offers Free AllClear ID Plus Identity Theft Protection & More

750°
172w ago - Today Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has announced that they are offering free AllClear ID Plus Identity Theft Protection in the United States (and coming soon to Europe as detailed HERE) through Debix, Inc.

To quote: Last weekend, Sony Computer Entertainment announced that we will provide complimentary enrollment in an identity theft protection program.

Here are the details of this program for PlayStation Network and Qriocity account holders in the United States only. We are working to make similar programs available in other countries/territories where applicable. Information will be posted on local websites/blogs when available.

Sony Computer Entertainment and Sony Network Entertainment International have made arrangements with Debix, Inc., one of the industry's most reputable identity protection firms, to offer AllClear ID Plus at no cost to PlayStation Network and Qriocity account holders for 12 months from the time an account...
 

Sony PlayStation Network Security Update, SOE Now Down

1350°
172w ago - Today Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has made available another PlayStation Network security update to clarify some common PSN concerns, as follows:

On Tuesday, April 26 we shared that some information that was compromised in connection with an illegal and unauthorized intrusion into our network. Once again, we'd like to apologize to the many users who were inconvenienced and worried abut this situation.

We want to state this again given the increase in speculation about credit card information being used fraudulently. One report indicated that a group tried to sell millions of credit card numbers back to Sony. To my knowledge there is no truth to this report of a list, or that Sony was offered an opportunity to purchase the list.

One other point to clarify is from this weekend's press conference. While the passwords that were stored were not "encrypted," they were transformed using a cryptographic hash function. There is a difference between these two types of security measures which is why we said the passwords had not been encrypted. But I want to be very clear that the passwords were not stored in our database in [Register or Login to view links] form. For a description of the difference between...
 
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