Sony's Q&A #2 for PlayStation Network and Qriocity Services

1350°
155w ago - As a follow-up to yesterday's Q&A #1 comes part two from Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold, as follows:

Yesterday, we addressed a number of your questions relating to the malicious intrusion into our network. You can find that FAQ here. As we get closer to restoration of service, here are more answers to your questions, many of which are more gaming related:

Q: Will our download history/friends list/settings be affected by the PSN downtime?
A: No, they will not.

Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes?
A: These trophies are intact and will be re-synched when the network is once again operational.

Q: Will my PS+ cloud saves be retrievable?
A: Yes, once PSN is restored.

Q: What if we have a subscription to PS3 MMOs DC Universe Online or Free Realms? Will we get compensation for that?
A: From Sony Online Entertainment: "We apologize for any inconvenience players may have experienced as a result of the recent service interruption....
 

Sony's Q&A #1 for PlayStation Network and Qriocity Services

1350°
155w ago - Sony's Senior Director Patrick Seybold of Corporate Communications & Social Media has made available Q&A #1 for PlayStation Network and Qriocity Services today.

To quote: First off, we want to again thank you for your patience. We know that the PlayStation Network and Qriocity outage has been frustrating for you. We know you are upset, and so we are taking steps to make our services safer and more secure than ever before. We sincerely regret any inconvenience or concern this outage has caused, and rest assured that we're going to get the services back online as quickly as we can.

We received a number of questions and comments yesterday and early today relating to the criminal intrusion into our network. We'd like to address some of the most common questions today.

We are also going to continue to post updates to this blog with any additional information and insight that we can over the next few days.

We are reading your comments. We are listening to your suggestions. Please keep them coming.

Thank you.

Q: Are you working with law enforcement on this matter?
A: Yes, we are currently working with law enforcement on this matter as well as a recognized technology security firm to conduct a complete investigation. This...
 

Upgraded PSN Services and 90-Day Warranty Extension Coming?

50°
245w ago - According to an e-mail received by N4G-GaMr from PlayStation Asia, upgraded PSN services and a 90-day warranty extension may be coming to some regions on August 18, 2009 as follows:

"Dear PlayStation®Network Member,

Sony Computer Entertainment Hong Kong Limited shall launch a new upgraded PlayStation®Network Membership service on 18th August, 2009.Now you can enjoy more value-added services such as online gaming, PlayStation®Home and exclusive membership offers.

Login the PlayStation®Network's "My Page", you can quickly and easily check your trophy lists and friend list with your PC. What's More! You can also get 90-day free warranty extension* by registering your purchased products* in your PlayStation®Network account. Don't miss it.

Sign in the below page with your PlayStation®Network account and register your PlayStation® consoles.

http://asia.playstation.com/hk/en/support/p/productreg
(this link will be effective from 18th August, 2009)

For any enquiry, please call the Customer Service Center
Service hour:Mon - Sun: 9am - 8 pm
Hong Kong : 852-2341-2356

Sony Computer Entertainment Hong Kong Limited

* Only available on in-warranty official PLAYSTATION®3, PSP®(PlayStation®Portable) and PlayStation®2...
 

Video: PlayStation 3 Home And PSN Online Services Comparison

200°
282w ago - Recently GameTrailers have examined and compared the online services offered for current game consoles, and today Bonus Round Episode 28: Part 2 - Online Services HD spotlighting PlayStation 3's Home is available.

To quote from the video's caption:

"With Home just around the corner we take an inside look at the PSN."

Video is below, and courtesy of Game Trailers.

Enjoy!




 







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