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VISA extended warranty protection replaces dusty PS3

50°
338w ago - A huge fuss was recently kicked up regarding a certain PS3 that was too dusty for Sony to repair.

However, it seems as if the gamer has been saved by his VISA card's extended warranty protection which should see his system replaced.

To quote: I just got off the phone with Visa for the third time and they are sending me a claim form to start the repair/replacement process of my system.

They at first said that they would need to attempt to have it repaired in my local video game repair shop, but I let them know that i had already contacted them and the firmware in combination with the blu-ray lens made it impossible to repair economically and it would have to be replaced.

They said as long as I had a repair receipt stating that it wasn't economical to repair, I could walk into a Best Buy, charge a new PS3 to my credit card and they would credit that charge.

Thanks A LOT, for all your help, you guys have more helpful than i would ever imagine. Lets just hope I never need to email you guys again shall we?

Thanks again,

Reid
 

Dusty PS3 on Fox News

50°
347w ago - Fox News recently covered the story of the PS3 that was too dusty to be replaced from Sony as it was classed as a hazard to their technicians.

The gamer with the dusty PS3 voices his annoyance about the issue on the segment and warns his next move may be to take Sony to court of go to the BBB.

Check out the video below, courtesy of tigersnake86!



 

Is This PlayStation 3 Too Dusty To Be Repaired Under Warranty?

50°
347w ago - We now have pictures of the Playstation 3 that Sony refused to repair under warranty because the unit was too dusty.

Sony originally claimed that the pictures would not be released without a subpoena, and that the dust presented a threat to their technician's health that could only be alleviated if our tipster paid $150.

After our posts, Sony abruptly reversed course and released the pictures to our tipster. Sony's letter, the pictures, and our poll below:

Thank you for contacting us regarding our Warranty policy as it pertains to the condition of your PLAYSTATION 3 console.

After consultation with legal counsel, SCEA has determined that the photographs of your console as returned to our service center are neither confidential nor private. Consequently, we may lawfully release these photographs to you. Because the photographs are not confidential, we may also release them to media who inquire about your recent Internet postings concerning the console.

Regards,

Cindie Smith
Sr. Manager Technical Support, eService & Security
Sony Computer Entertainment America
Consumer Services Department
 
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