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If they have swapped the console, its no longer the one you bought so have nothing to take up with the original retailer.
You have to take it up with Sony under the Supply of Goods And Services Act 1982.
Which it looks like to get anyway with Sony you are going to need to threaten small claims on them, as they are not bothered.
they had the cheek to highlight that my ps3 was replaced 2 times and replaced as a gesture of goodwill. i now feel honoured to have a slightly less superior unit with slightly more HD space and less usb slots and minus smart card reader slots. but hey i have a 3.15 unit and its staying that way. if anyone wants to contact sony for more of there bs here is there new number. i hope the ps3 falls soon. crappy support number: 08447360595
"http://gizmodo.com/5501346/law-enforcement-appliance-subverts-ssl"
Perhaps a way to get this is extract a successful handshake from a 3.21 running console and replicate it on a lower firmware console via packet injection. But then, its a whole new different console altogether, and probably the certificates would not match.
This challenge seems beyond my current skill, but again, if I can assist on anybody else here with better progress, I am in.
i'm at the same point...