Sony's Q&A #2 for PlayStation Network and Qriocity Services


155w ago - As a follow-up to yesterday's Q&A #1 comes part two from Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold, as follows:

Yesterday, we addressed a number of your questions relating to the malicious intrusion into our network. You can find that FAQ here. As we get closer to restoration of service, here are more answers to your questions, many of which are more gaming related:

Q: Will our download history/friends list/settings be affected by the PSN downtime?
A: No, they will not.

Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes?
A: These trophies are intact and will be re-synched when the network is once again operational.

Q: Will my PS+ cloud saves be retrievable?
A: Yes, once PSN is restored.

Q: What if we have a subscription to PS3 MMOs DC Universe Online or Free Realms? Will we get compensation for that?
A: From Sony Online Entertainment: "We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages.

To thank players for their patience, we will be hosting special events across our game portfolio. We are also working on a "make good" plan for players of the PS3 versions of DC Universe Online and Free Realms. Details will be available soon on the individual game websites and forums."

Q: Will there be a goodwill gesture for the time we haven't been able to utilize PSN/Qriocity?
A: We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online.

Thank you for your continued feedback.



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GrandpaHomer's Avatar
#341 - GrandpaHomer - 153w ago
Also - one quite suspicious aspect about all this is the "moving to the more secure location" - why would they need to do that if it was purelly outside attack? Or did they hosted it untill now in somebody's bedroom or what??

daveshooter's Avatar
#340 - daveshooter - 153w ago
“a very carefully planned, very professional, highly sophisticated criminal cyber attack,”

This may be true Sony, but they would of needed some small amount of inside help one way or another, whether you admit that or not.

I still do not believe the group that allegedly did this will harm anyone other than pissing off Sony, and if reports come out that they are selling this info, then it will most likely to be fake or some kind of entrapment lol.

Sony was told about this months ago, they didn't find this, Sony didn't know they had a shadow on their system nor would they have, until they was told.

If I remember they was told Sony's system was insecure and needed addressing for the public's safety, and Sony being Sony thought they knew best and did nothing, so the group being the Jedi's nights luckily in this matter have saved the day and saved the data from the evil Sony empire and the black market, and made Sony sit up and smell the coffee and take note to stop this data getting into the wrong hands.

PS3 News's Avatar
#339 - PS3 News - 153w ago
Interesting indeed, +Rep for the update GrandpaHomer.

GrandpaHomer's Avatar
#338 - GrandpaHomer - 153w ago
Bloomberg reports:

Amazon.com Inc. (AMZN)’s Web Services cloud- computing unit was used by hackers in last month’s attack against Sony Corp. (6758)’s online entertainment systems, according to a person with knowledge of the matter.

Hackers using an alias signed up to rent a server through Amazon’s EC2 service and launched the attack from there, said the person, who requested anonymity because the information is confidential. The account has been shut down, the person said.

The development sheds light on how hackers used the so- called cloud to carry out the second-biggest online theft of personal information to date. The incursion, which compromised the personal accounts of more than 100 million Sony customers, was “a very carefully planned, very professional, highly sophisticated criminal cyber attack,” Sony has said.

Drew Herdener, a spokesman for Seattle-based Amazon, declined to comment.

“We’re continuing to work with law enforcement in an ongoing investigation into the situation,” said Patrick Seybold, a U.S. spokesman for Tokyo-based Sony. “As such, we will not comment further on this matter.”

The hackers didn’t break into the Amazon servers, the person said. Rather, they signed up for the service just as a legitimate company would, using fake information.

Even so, the breach at Amazon is likely to call attention to concerns some businesses have voiced over the security of computing services delivered via others’ remote servers, referred to as cloud computing.

Cloud security is Amazon’s top priority, Chief Executive Officer Jeff Bezos said at an event sponsored by Consumer Reports magazine this week.

Rented Servers

“Data security is one of these great dynamic situations where the bad guys get better, and the good guys have to keep getting better too -- it’s not a static situation,” Bezos said, Fast Company’s website reported. “I don’t think this is ever going away -- it’s like trying to say that you’re going to get crime to go away.”

The use of a hijacked or rented server to launch attacks is typical for sophisticated hackers. The proliferation of server farms around the globe has made such misdirection easier, said E.J. Hilbert, president of the security company Online Intelligence and a former FBI cyber-crime investigator.

The Federal Bureau of Investigation will likely subpoena Amazon as part of its investigation process, or it may try to obtain a search warrant, Hilbert said.

“The subpoena will give law enforcement a history of the transactions,” or who had access to the specific Internet address at that time, Hilbert said. “The search warrant will get them more detailed information, including payment information and which credit card was used.”

Amazon Service

Herdener declined to say whether Amazon has been subpoenaed or served with a search warrant.

FBI Special Agent Darrell Foxworth, a spokesman for the agency’s San Diego office, said he couldn’t comment on whether the agency had served Amazon with a search warrant or subpoena.

“We are following up on each and every lead,” Foxworth said.


Source: http://www.bloomberg.com/news/2011-05-13/sony-network-said-to-have-been-invaded-by-hackers-using-amazon-com-server.html

And just on the side note:
“The search warrant will get them more detailed information, including payment information and which credit card was used.”
Surely only idiot would use his / her own credit card for that - it it was so "highly sophisticated criminal cyber attack" then they'd either use the stolen card or prepaid one. Either way this lead would be pretty much useless. And indeed, in the same terms - from which location / IP was the transaction performed and any consequentuall access to the rented cloud space done.

And - for those liking the bit of conspiracy - why not assume that even the Amazon "failure due the the update / backup" was not for example another part of the cover up of the attack to Sony?

anon777's Avatar
#337 - anon777 - 153w ago
i know right..













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