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Sony's Q&A #1 for PlayStation Network and Qriocity Services


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177w ago - Sony's Senior Director Patrick Seybold of Corporate Communications & Social Media has made available Q&A #1 for PlayStation Network and Qriocity Services today.

To quote: First off, we want to again thank you for your patience. We know that the PlayStation Network and Qriocity outage has been frustrating for you. We know you are upset, and so we are taking steps to make our services safer and more secure than ever before. We sincerely regret any inconvenience or concern this outage has caused, and rest assured that we're going to get the services back online as quickly as we can.

We received a number of questions and comments yesterday and early today relating to the criminal intrusion into our network. We'd like to address some of the most common questions today.

We are also going to continue to post updates to this blog with any additional information and insight that we can over the next few days.

We are reading your comments. We are listening to your suggestions. Please keep them coming.

Thank you.

Q: Are you working with law enforcement on this matter?
A: Yes, we are currently working with law enforcement on this matter as well as a recognized technology security firm to conduct a complete investigation. This malicious attack against our system and against our customers is a criminal act and we are proceeding aggressively to find those responsible.

Q: Was my personal data encrypted?
A: All of the data was protected, and access was restricted both physically and through the perimeter and security of the network. The entire credit card table was encrypted and we have no evidence that credit card data was taken. The personal data table, which is a separate data set, was not encrypted, but was, of course, behind a very sophisticated security system that was breached in a malicious attack.

Q: Was my credit card data taken?
A: While all credit card information stored in our systems is encrypted and there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained. Keep in mind, however that your credit card security code (sometimes called a CVC or CSC number) has not been obtained because we never requested it from anyone who has joined the PlayStation Network or Qriocity, and is therefore not stored anywhere in our system.

Q: What steps should I take at this point to help protect my personal data?
A: For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports.

Q: What if I don't know which credit card I've got attached to my PlayStation Network account?
A: If you've added funds to your PlayStation Network wallet in the past, you should have received a confirmation email from "DoNotReply@ac.playstation.net" at the email address associated with your account. This email would have been sent to you immediately after you added the funds, and will contain the first 4 digits and last 4 digits of your credit card number. You can also check your previous credit card statements to determine which card was attached to your PlayStation Network or Qriocity accounts.

Q: When or how can I change my PlayStation Network password?
A: We are working on a new system software update that will require all users to change their password once PlayStation Network is restored. We will provide more details about the new update shortly.

Q: Have all PlayStation Network and Qriocity users been notified of the situation?
A: In addition to alerting the media and posting information about it on this blog, we have also been sending emails directly to all 77 million registered accounts. It takes a bit of time to send that many emails, and recognize that not every email will still be active, but this process has been underway since yesterday. At this time, the majority of emails have been sent and we anticipate that all registered accounts will have received notifications by April 28th. Consumers may also visit [Register or Login to view links] and [Register or Login to view links] for notices regarding this issue. In addition, we have taken steps to disseminate information regarding this issue to media outlets so that consumers are informed.

Q: What steps is Sony taking to protect my personal data in the future?
A: We've taken several immediate steps to add protections for your personal data. First, we temporarily turned off PlayStation Network and Qriocity services and, second, we are enhancing security and strengthening our network infrastructure. Moving forward, we are initiating several measures that will significantly enhance all aspects of PlayStation Network's security and your personal data, including moving our network infrastructure and data center to a new, more secure location, which is already underway. We will provide additional information on these measures shortly.

Q: Has Sony identified the party or parties responsible for the PlayStation Network hack and subsequent theft of personal information?
A: We are currently conducting a thorough investigation of the situation and are working closely with a recognized technology security firm and law enforcement in order to find those responsible for this criminal act no matter where in the world they might be located.

Q: When will the PlayStation Network and Qriocity be back online?
A: Our employees have been working day and night to restore operations as quickly as possible, and we expect to have some services up and running within a week from yesterday. However, we want to be very clear that we will only restore operations when we are confident that the network is secure.



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Comments 341 Comments - Go to Forum Thread »

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GrandpaHomer's Avatar
#341 - GrandpaHomer - 175w ago
Also - one quite suspicious aspect about all this is the "moving to the more secure location" - why would they need to do that if it was purelly outside attack? Or did they hosted it untill now in somebody's bedroom or what??

daveshooter's Avatar
#340 - daveshooter - 175w ago
“a very carefully planned, very professional, highly sophisticated criminal cyber attack,”

This may be true Sony, but they would of needed some small amount of inside help one way or another, whether you admit that or not.

I still do not believe the group that allegedly did this will harm anyone other than pissing off Sony, and if reports come out that they are selling this info, then it will most likely to be fake or some kind of entrapment lol.

Sony was told about this months ago, they didn't find this, Sony didn't know they had a shadow on their system nor would they have, until they was told.

If I remember they was told Sony's system was insecure and needed addressing for the public's safety, and Sony being Sony thought they knew best and did nothing, so the group being the Jedi's nights luckily in this matter have saved the day and saved the data from the evil Sony empire and the black market, and made Sony sit up and smell the coffee and take note to stop this data getting into the wrong hands.

PS3 News's Avatar
#339 - PS3 News - 175w ago
Interesting indeed, +Rep for the update GrandpaHomer.

GrandpaHomer's Avatar
#338 - GrandpaHomer - 175w ago
Bloomberg reports:

Amazon.com Inc. (AMZN)’s Web Services cloud- computing unit was used by hackers in last month’s attack against Sony Corp. (6758)’s online entertainment systems, according to a person with knowledge of the matter.

Hackers using an alias signed up to rent a server through Amazon’s EC2 service and launched the attack from there, said the person, who requested anonymity because the information is confidential. The account has been shut down, the person said.

The development sheds light on how hackers used the so- called cloud to carry out the second-biggest online theft of personal information to date. The incursion, which compromised the personal accounts of more than 100 million Sony customers, was “a very carefully planned, very professional, highly sophisticated criminal cyber attack,” Sony has said.

Drew Herdener, a spokesman for Seattle-based Amazon, declined to comment.

“We’re continuing to work with law enforcement in an ongoing investigation into the situation,” said Patrick Seybold, a U.S. spokesman for Tokyo-based Sony. “As such, we will not comment further on this matter.”

The hackers didn’t break into the Amazon servers, the person said. Rather, they signed up for the service just as a legitimate company would, using fake information.

Even so, the breach at Amazon is likely to call attention to concerns some businesses have voiced over the security of computing services delivered via others’ remote servers, referred to as cloud computing.

Cloud security is Amazon’s top priority, Chief Executive Officer Jeff Bezos said at an event sponsored by Consumer Reports magazine this week.

Rented Servers

“Data security is one of these great dynamic situations where the bad guys get better, and the good guys have to keep getting better too -- it’s not a static situation,” Bezos said, Fast Company’s website reported. “I don’t think this is ever going away -- it’s like trying to say that you’re going to get crime to go away.”

The use of a hijacked or rented server to launch attacks is typical for sophisticated hackers. The proliferation of server farms around the globe has made such misdirection easier, said E.J. Hilbert, president of the security company Online Intelligence and a former FBI cyber-crime investigator.

The Federal Bureau of Investigation will likely subpoena Amazon as part of its investigation process, or it may try to obtain a search warrant, Hilbert said.

“The subpoena will give law enforcement a history of the transactions,” or who had access to the specific Internet address at that time, Hilbert said. “The search warrant will get them more detailed information, including payment information and which credit card was used.”

Amazon Service

Herdener declined to say whether Amazon has been subpoenaed or served with a search warrant.

FBI Special Agent Darrell Foxworth, a spokesman for the agency’s San Diego office, said he couldn’t comment on whether the agency had served Amazon with a search warrant or subpoena.

“We are following up on each and every lead,” Foxworth said.


Source: [Register or Login to view links]

And just on the side note:
“The search warrant will get them more detailed information, including payment information and which credit card was used.”
Surely only idiot would use his / her own credit card for that - it it was so "highly sophisticated criminal cyber attack" then they'd either use the stolen card or prepaid one. Either way this lead would be pretty much useless. And indeed, in the same terms - from which location / IP was the transaction performed and any consequentuall access to the rented cloud space done.

And - for those liking the bit of conspiracy - why not assume that even the Amazon "failure due the the update / backup" was not for example another part of the cover up of the attack to Sony?

anon777's Avatar
#337 - anon777 - 175w ago
i know right..

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