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Sony Refuses to Replace Backwards-Compatible PS3 Consoles


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279w ago - A TAWKN (linked above) user who goes by dn2500f has had his 80GB PS3 with backwards-compatibility at Sony's repair center in Ontario, Canada for three weeks now.

Sony apparently only offered to give him a new model 80GB PS3, which does not include PS2 support (over 1,900 PS2 games that he can no longer play).

To quote: Today he called in to get a status update and was told that it was beyond repair, and because Sony doesn't make that model anymore they can't replace it... despite the fact that he bought four years' worth of Sony Care extended warranty for it, for a total of five years.

They offered to give him a new model 80GB PS3.

He argued with them that he is not just losing a PS3, but PS2 support (that's over 1900 PS2 games that he can no longer play), extra USB ports, plus the built-in card readers. Sony's reply? Too freaking bad. (Not a direct quote, obviously).

This guy is very angry at Sony, and rightfully so. They didn't offer him anything but a far inferior model than what he bought about 12 months ago, which he says is unacceptable - and I agree.

At the VERY least, they should be trying to make up for this to him and other users who paid $100 extra for a console that has only one life left to live.

If I were in his situation, I'd be demanding either a few good free games, or a consolation package consisting of: a USB hub, USB memory card readers, PS2 slim, and PS2 component cable.

"If I wanted to go through this much BS, I would have bought an Xbox."

Ouch. Understand, I've talked with this guy over the years, and he was instrumental in my own purchase of a PS3. If Sony doesn't remedy this in some manner, I don't think he'll be helping sell their products anymore.

Of course, if they released a firmware tonight with complete software-based PS2 support for all PS3s, then the blow might not be so bad.



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Comments 29 Comments - Go to Forum Thread »

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Somnambulist's Avatar
#14 - Somnambulist - 279w ago
This all seems perfectly acceptable to me. I don't understand what people expect Sony to do with his console...?

Sony has already said that if you send in a console and they can actually repair it that they would, but if they didn't have the parts they would have to replace it (ah-DURRRR).

Arnie Pie's Avatar
#13 - Arnie Pie - 279w ago
If the fault is with a component specific to the original backwards compatible models (eg: the combined EE+GS or the GS-only revisions), and Sony don't have available parts, then what would people want them to do? Start a new fabrication line to manufacture them again? Redesign the board to include the current PS2-slim chipset? Create some hybrid from reclaimed parts of other similarly spec'd PS3s?

All of those seem pretty ridiculous to me. Put it this way, if you'd bought any other piece of consumer electronics with an extended warranty (whether it be a TV, a DVD player, or even something as mundane as a washing machine..) and - during an extended warranty period - it failed beyond repair, then I'm not sure anyone would expect the original manufacturer to go further than offering the current version of that hardware.

So yeah, what would the original reporter want them to do *specifically*.

PS3 News's Avatar
#12 - PS3 News - 279w ago
He bought a product with certain functionality and even paid for extended support of it. I do not think they can do this and would fight for my rights.
That is the part that irked me... if he didn't, out of good faith, buy that extended Sony Support warranty on it then I would say them offering him a 'current' 80GB PS3 would have been sufficient... but with that, they should have offered to fix or truly replace the exact item/SKU/etc the warranty was on.

sorceror's Avatar
#11 - sorceror - 279w ago
Sorry, Sony - not cool. If you can't provide a backward-compatible PS3, then at least toss in a PS2 slim and one of those Nyko USB-hub-plus-card-reader blocks. (I've got one, works quite nicely.)

Tsusai's Avatar
#10 - Tsusai - 279w ago
If my 60GB launch PS2 Hardware based PS3 were to die, I take it I'm royally boned....

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