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Sony PSN Japan Update, Publishing Partners Letter Detailed


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194w ago - Update: PSN is now back online in Japan, and Kaz Harai has made available a [Register or Login to view links] statement with all the related details.

Following news that PSN internal testing is currently underway, today the official [Register or Login to view links] site has issued an update regarding the PlayStation Network outage alongside details from the official letter Sony sent out to their publishing partners.

To quote, roughly translated: "PlayStation Network” and “Qriocity” and continued failure, I am sorry indeed. As we told the other day with the latest information in regard to future service restart, will be conducted in stages on a regional basis to ensure the safety of our customers.

We are preparing to be able to resume service as soon as possible in Japan, and is now doing the verification stage for ensuring the safety and security, providing more advanced. Server to complete the relocation of more secure facilities, further strengthening the encryption, firewalls and expansion of new customers with peace of mind again on “PlayStation Network” and “Qriocity” to stay.

We also are supporting the monitoring and the introduction of warning systems to facilitate early detection of cyber attacks, subjected to a system upgrade intended to eliminate vulnerabilities, established a system to ensure information management to protect important personal information of customers.

For those of you committed to ensuring safety, but would take some time for some time now, humbly thank you for your understanding. For the latest information, this website will guide you at any time. To everyone of our customers and partners, we deeply apologize for the inconvenience and inconvenience."

In related news, [Register or Login to view links] has shared a copy of the official letter Sony SVP Rob Dyer sent out regarding PSN to their publishing partners, as detailed below:

Dear Partner:

As you know, certain PlayStation Network, Qriocity and Sony Online Entertainment service user account information was compromised in criminal attacks against our networks. I want to assure you, as a PlayStation partner, that it is Sony’s top priority to restore our network operations and see that business is returned to usual as soon as possible.

We are working around the clock to restore service, but will do so only when we can ensure that the network can operate safely and securely. In the meantime, we greatly appreciate your patience, understanding and goodwill.

What Happened?

  • On Tuesday, April 19, 2011, Sony discovered that several PlayStation Network servers unexpectedly rebooted themselves and that unplanned and unusual activity was taking place on the network. This activity triggered an immediate response.


  • Sony mobilized a larger internal team to assist the investigation of the four suspect servers. That team discovered the first credible indications that an intruder had been in the PlayStation Network system, and six more servers were identified as possibly being compromised. Sony immediately decided to shut down all of the PlayStation Network services in order to prevent any additional damage.


  • The scope and complexity of the investigation grew substantially as additional evidence about the attack developed.


  • The forensic teams were able to confirm that intruders had used very sophisticated and aggressive techniques to obtain unauthorized access, hide their presence from system administrators and escalate privileges inside the servers. Among other things, the intruders deleted log files in order to hide the extent of their work and activity within the network.


  • On Sunday May 1, using information uncovered by the forensic teams, engineers at Sony Online Entertainment (SOE) discovered that data had also been taken from their servers. They, too, shut down operations and on Monday, May 2, announced the discovery.

What Data Are Affected?

As you may know, personal data was stolen from approximately 77 million PlayStation network and Qriocity service accounts.

As of this writing, there remains no evidence that the credit card information was stolen and the major credit card companies are still reporting that they have not seen an increase in fraudulent transactions due to this event.

What Steps Are Being Taken?

We have taken aggressive action to give consumers peace of mind, protect them against the abuse of their data, and enhance our security systems moving forward.

We have already advised our consumers in the U.S. that we will offer complimentary identity theft protection services through a leading provider, including an insurance program of up to $1 million. Similar programs are being developed in other markets around the world.

In addition, Sony is taking a series of steps to enhance security of our network infrastructure. They include but are not limited to:

  • adding additional automated software monitoring and configuration management to help defend against new attacks;


  • enhanced levels of data protection and encryption, as well as additional penetration and vulnerability testing;


  • enhanced capabilities to detect software intrusions within the network, unauthorized access and unusual activity patterns;


  • implementation of additional firewalls;


  • expediting a planned move of the system to a new data center in a different location with enhanced security; and


  • appointment of a new Chief Information Security Officer.

Finally, to thank our customers for their patience and loyalty, we are offering them “welcome back” packages as soon as the networks are restored, including free downloads of selected PlayStation entertainment, 30 days of free service as well as service extensions for the number of days PSN and Qriocity services were unavailable, with similar benefits for Music Unlimited subscribers.

Looking Ahead

We of course deeply regret that this incident has occurred. We are working closely with the FBI to identify and apprehend the culprits who committed this crime against our consumers, our partners and our company. I know you can appreciate how widespread the problem of cybercrime is in society today. Although no company is immune, we are confident our consumer data will be protected by some of the best security measures available today.

As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.

We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions. We thank you for your patience and look forward to moving ahead together in the months and years to come.

Very truly yours,

Rob Dyer

SVP, Publisher Relations











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Comments 341 Comments - Go to Forum Thread »

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#271 - elser1 - 195w ago
elser1's Avatar
well there you go, if me or you tried this we would be thrown in jail.. stop sales of their products in your country us.. a week on!! no psn as promised..

#270 - Pretikewl - 195w ago
Pretikewl's Avatar
Government: We demand answers Sony!
Sony: You'll wait like everyone else.
Government: WTF!?!

I think that pretty much sums this up.

#269 - j3edi - 195w ago
j3edi's Avatar
Thanks for your thanks. Been on the site for a while now, Mainly just browsing the forums.

Will try to contribute a bit more from now on. Great site with a great community, Keep up the good work.

#268 - PS3 News - 195w ago
PS3 News's Avatar
Thanks for the update j3edi, I have promoted it to the main page now and +Rep!

#267 - barrybarryk - 195w ago
barrybarryk's Avatar
if it was members from anonymous they'd have posted the info publicly same as their ACS Law & HB Gary hacks, as it's pretty much all anonymous believe in. So even if it was someone who thinks they're anonymous they really haven't got a clue what anonymous are all about.

#266 - Osirisx - 195w ago
Osirisx's Avatar
well how about they start finding the keys for 3.56+ instead of apparently stealing all our personal info.

#265 - Chivafighter - 195w ago
Chivafighter's Avatar
Is Anonymous really going to attack the servers and leave their slogan on the Sony server? That is a stupid move on their part, If they did which i highly doubt.

#264 - j3edi - 195w ago
j3edi's Avatar
Today Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has posted an update on their PSN response to the U.S. House of Representatives via the PlayStation Blog.

To quote: Today, the Subcommittee on Commerce, Manufacturing and Trade of the U.S. House of Representatives Committee on Energy and Commerce held a hearing in Washington, DC on "The Threat of Data Theft to American Consumers."

Kazuo Hirai, Chairman of the Board of Directors of Sony Computer Entertainment America, submitted written answers to questions posed by the subcommittee about the large-scale, criminal cyber-attack we have experienced. We wanted to share those answers with you (click [Register or Login to view links]).

In summary, we told the subcommittee that in dealing with this cyber attack we followed four key principles:

1. Act with care and caution.
2. Provide relevant information to the public when it has been verified.
3. Take responsibility for our obligations to our customers.
4. Work with law enforcement authorities.

We also informed the subcommittee of the following:

  • Sony has been the victim of a very carefully planned, very professional, highly sophisticated criminal cyber attack.
  • We discovered that the intruders had planted a file on one of our Sony Online Entertainment servers named "Anonymous" with the words "We are Legion."
  • By April 25, forensic teams were able to confirm the scope of the personal data they believed had been taken, and could not rule out whether credit card information had been accessed. On April 26, we notified customers of those facts.
  • As of today, the major credit card companies have not reported any fraudulent transactions that they believe are the direct result of this cyber attack.
  • Protecting individuals' personal data is the highestpriority and ensuring that the Internet can be made secure for commerce is also essential. Worldwide, countries and businesses will have to come together to ensure the safety of commerce over the Internet and find ways to combat cybercrime and cyber terrorism.
  • We are taking a number of steps to prevent future breaches, including enhanced levels of data protection and encryption; enhanced ability to detect software intrusions, unauthorized access and unusual activity patterns; additional firewalls; establishment of a new data center in an undisclosed location with increased security; and the naming of a new Chief Information Security Officer.
  • We told the subcommittee about our intent to offer complimentary identity theft protection to U.S. account holders and detailed the "Welcome Back" program that includes free downloads, 30 days of free membership in the
  • PlayStation Plus premium subscription service; 30 days of free service for Music Unlimited subscribers; and extending PlayStation Plus and Music Unlimited subscriptions for the number of days services were unavailable.

We are working around the clock to have some PlayStation Network services restored and we'll be providing specific details shortly. We hope this update is helpful to you, and we will continue to keep you posted as we work to restore our network and provide you with both the entertainment and the security you deserve.

More PlayStation 3 News...

#263 - System Repairs - 195w ago
System Repairs's Avatar
Due to PSN being down and the data that has been compromised, Sony is now facing many lawsuits from various countries:

[Register or Login to view links]

[Register or Login to view links]

[Register or Login to view links]

All because people want to be able to backup games. In my view, I believe the majority of people don't have the money to pay for the high cost of video games and Sony wouldn't be loosing out anyways. Many games are garbage and at $50-60, I wouldn't want even if I got them for free. I do support the good games and recommend everyone to do so. Both Microsoft and Nintendo look like they're not bothering to waste the time and money to combat this.

As far as I can remember this started out with emulators for the PC and mod-chips for PS1.

#262 - elser1 - 195w ago
elser1's Avatar
LOL Barry.. stupid me used real stuff and hasn't gotten 1 email at all.. slack prix.. oh well if psn is up by sun i'll play again.. if not goodbye sony, monday i'm buying 360!!

 

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