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Sony PSN Japan Update, Publishing Partners Letter Detailed


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189w ago - Update: PSN is now back online in Japan, and Kaz Harai has made available a [Register or Login to view links] statement with all the related details.

Following news that PSN internal testing is currently underway, today the official [Register or Login to view links] site has issued an update regarding the PlayStation Network outage alongside details from the official letter Sony sent out to their publishing partners.

To quote, roughly translated: "PlayStation Network” and “Qriocity” and continued failure, I am sorry indeed. As we told the other day with the latest information in regard to future service restart, will be conducted in stages on a regional basis to ensure the safety of our customers.

We are preparing to be able to resume service as soon as possible in Japan, and is now doing the verification stage for ensuring the safety and security, providing more advanced. Server to complete the relocation of more secure facilities, further strengthening the encryption, firewalls and expansion of new customers with peace of mind again on “PlayStation Network” and “Qriocity” to stay.

We also are supporting the monitoring and the introduction of warning systems to facilitate early detection of cyber attacks, subjected to a system upgrade intended to eliminate vulnerabilities, established a system to ensure information management to protect important personal information of customers.

For those of you committed to ensuring safety, but would take some time for some time now, humbly thank you for your understanding. For the latest information, this website will guide you at any time. To everyone of our customers and partners, we deeply apologize for the inconvenience and inconvenience."

In related news, [Register or Login to view links] has shared a copy of the official letter Sony SVP Rob Dyer sent out regarding PSN to their publishing partners, as detailed below:

Dear Partner:

As you know, certain PlayStation Network, Qriocity and Sony Online Entertainment service user account information was compromised in criminal attacks against our networks. I want to assure you, as a PlayStation partner, that it is Sony’s top priority to restore our network operations and see that business is returned to usual as soon as possible.

We are working around the clock to restore service, but will do so only when we can ensure that the network can operate safely and securely. In the meantime, we greatly appreciate your patience, understanding and goodwill.

What Happened?

  • On Tuesday, April 19, 2011, Sony discovered that several PlayStation Network servers unexpectedly rebooted themselves and that unplanned and unusual activity was taking place on the network. This activity triggered an immediate response.


  • Sony mobilized a larger internal team to assist the investigation of the four suspect servers. That team discovered the first credible indications that an intruder had been in the PlayStation Network system, and six more servers were identified as possibly being compromised. Sony immediately decided to shut down all of the PlayStation Network services in order to prevent any additional damage.


  • The scope and complexity of the investigation grew substantially as additional evidence about the attack developed.


  • The forensic teams were able to confirm that intruders had used very sophisticated and aggressive techniques to obtain unauthorized access, hide their presence from system administrators and escalate privileges inside the servers. Among other things, the intruders deleted log files in order to hide the extent of their work and activity within the network.


  • On Sunday May 1, using information uncovered by the forensic teams, engineers at Sony Online Entertainment (SOE) discovered that data had also been taken from their servers. They, too, shut down operations and on Monday, May 2, announced the discovery.

What Data Are Affected?

As you may know, personal data was stolen from approximately 77 million PlayStation network and Qriocity service accounts.

As of this writing, there remains no evidence that the credit card information was stolen and the major credit card companies are still reporting that they have not seen an increase in fraudulent transactions due to this event.

What Steps Are Being Taken?

We have taken aggressive action to give consumers peace of mind, protect them against the abuse of their data, and enhance our security systems moving forward.

We have already advised our consumers in the U.S. that we will offer complimentary identity theft protection services through a leading provider, including an insurance program of up to $1 million. Similar programs are being developed in other markets around the world.

In addition, Sony is taking a series of steps to enhance security of our network infrastructure. They include but are not limited to:

  • adding additional automated software monitoring and configuration management to help defend against new attacks;


  • enhanced levels of data protection and encryption, as well as additional penetration and vulnerability testing;


  • enhanced capabilities to detect software intrusions within the network, unauthorized access and unusual activity patterns;


  • implementation of additional firewalls;


  • expediting a planned move of the system to a new data center in a different location with enhanced security; and


  • appointment of a new Chief Information Security Officer.

Finally, to thank our customers for their patience and loyalty, we are offering them “welcome back” packages as soon as the networks are restored, including free downloads of selected PlayStation entertainment, 30 days of free service as well as service extensions for the number of days PSN and Qriocity services were unavailable, with similar benefits for Music Unlimited subscribers.

Looking Ahead

We of course deeply regret that this incident has occurred. We are working closely with the FBI to identify and apprehend the culprits who committed this crime against our consumers, our partners and our company. I know you can appreciate how widespread the problem of cybercrime is in society today. Although no company is immune, we are confident our consumer data will be protected by some of the best security measures available today.

As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.

We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions. We thank you for your patience and look forward to moving ahead together in the months and years to come.

Very truly yours,

Rob Dyer

SVP, Publisher Relations











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#316 - zhaoyun123 - 190w ago
zhaoyun123's Avatar
i'll just wait on what happens on the PS3. I know that sony is like... losing much money because of the happenings now... even they suck still... i'm more used playing on Playstation consoles... PS1, PS2, PSP and now this... there are some games that don't have in PC like tekken 6 or Dynasty Warriors 7 (which is my favorite, still completing Conquest mode), even though i don't have PSN (cause i jailed break my PS3, using REBUG 3.55 with kmeaw), I still enjoy the games, i just dont have also enough money to buy xbox ^^ hope they get through this...

Also... even though i don't do online (which i dont play since before this "hacking" incident cuasae i know i suck really ^^)... and i always don't download DLC in PSN mostly (cause i know, you have to pay everything on DLC, cause i believe all DLCs are needed to be payed)... I'm still enjjoying my PS3... caused its within me, i enjoyed it ^^

#315 - alchybear - 190w ago
alchybear's Avatar
Wtf may 31st? It's only the damn 9th i'm going 360..

#314 - thebomb5 - 190w ago
thebomb5's Avatar
The PS3/Sony is pathetic now, they have LOST SO MUCH MONEY. I'm so glad i switched to PC gaming a couple weeks back, built my first PC and it kills console games. Yeah after 6 years of being on the market, console games are officially bottle-necked what can be made with the outdated hardware, nothing new or creative.

I am waiting for the Witcher 2 and BF3 on the PC the two look to be PC game of the year material. In Technology time 6 years is absolutely ancient. I hope they make the PS4 strong enough sol it ca last with PC's for a good 8-10 years (12-24gb of XDR, and a 16-24 Core Cell clocked at 6-8ghz with a nightmare feature which harness the power of the other cores into just a few core to increase performance that only utilizes a few cores, and a GPU clocked at 4ghz with 10,000 process streams, 1-2TB blu-ray would seem nice as well! lol a man can dream cant he )

#313 - Mbb - 190w ago
Mbb's Avatar
I couldn't play anyway because i'm on 3.55 and had no money left to buy a second ps3 for online play.

if I can play 3.60 games on 3.55 in the future im happy, I could get portal 2 for the pc, but I can't get LA noire for that, and im really looking forward to that game.

#312 - leukotic - 190w ago
leukotic's Avatar
Since they now claim it is the 31st I bet games like Brink, releasing on the 10th of this month, are going to sell horribly on the PS3 due to it being a online only game.

 

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