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Sony PSN and Qriocity Update, Admit Account Info Compromised


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173w ago - Playstation Blog updated with latest info:

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don't have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible.

Source, full text and letter (plus interresting comments below) here: [Register or Login to view links]

Letter:

Valued PlayStation Network/Qriocity Customer,

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check [Register or Login to view links] should you have any additional questions.

Sincerely,

Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.







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Comments 341 Comments - Go to Forum Thread »

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shummyr's Avatar
#301 - shummyr - 172w ago
Like all the other stuff they are still struggling to justify doing, its really just a bunch of hooey that they have all this info anyways, and they are not securing it better...

barrybarryk's Avatar
#300 - barrybarryk - 172w ago
Anonymous have strongly denied being behind these attacks & the data theft. Anonymous were only behind the DDoS attacks which are unrelated to the data theft, again reread Sonys response.
7. Have you identified the individual(s) responsible for the breach?
No.

Sony have only said the DDoS attacks made it easier for the server intrusion to go undetected, the rest is all hype and has been taken out of context. I suggest rereading the original documents and press releases again and not the media's interpretation of the releases, nowhere do Sony actually blame anonymous for the theft

Also a shiny new breach for Sony, data stolen containing names and addresses of 25000 sweepstakes competition entrants from 2001: [Register or Login to view links]

I wonder how they're going to justify storing that info for 10 years

elser1's Avatar
#299 - elser1 - 172w ago
anonymous didn't deny being behind the attack, they did however deny stealing any information..

sony are blaming anonymous claiming there is a file left there by the hackers saying anonymous and inside we are legion..

Chivafighter's Avatar
#298 - Chivafighter - 172w ago
Thanks bro, so the damage has been done and now the road to recovery as we can see is bad. The freebies they give is still too little though..

barrybarryk's Avatar
#297 - barrybarryk - 172w ago
OK again, it wasn't anonymous, even Sony aren't accusing Anonymous, reread Sonys response. Sony are blaming anonymous for distracting them using the DDoS attacks and claim this distraction led to the hack going undetected for so long without saying anonymous were behind the theft.

Which is also nonsense, if anonymous hadn't declared all out war on Sony which caused Sony to review their security the hack would probably still be undetected.

The attackers don't want anything Sony can give them anymore, all they wanted were the details to sell and they have those.

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