Sony PSN and Qriocity Update, Admit Account Info Compromised


155w ago - Playstation Blog updated with latest info:

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don't have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible.

Source, full text and letter (plus interresting comments below) here: http://blog.eu.playstation.com/2011/04/26/psnqriocity-service-update/

Letter:

Valued PlayStation Network/Qriocity Customer,

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check www.eu.playstation.com/psnoutage should you have any additional questions.

Sincerely,

Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.







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Comments 341 Comments - Go to Forum Thread »

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condorstrike's Avatar
#316 - condorstrike - 154w ago
sucks for Sony... and for the players.

BUT... enough said.

zhaoyun123's Avatar
#315 - zhaoyun123 - 154w ago
i'll just wait on what happens on the PS3. I know that sony is like... losing much money because of the happenings now... even they suck still... i'm more used playing on Playstation consoles... PS1, PS2, PSP and now this... there are some games that don't have in PC like tekken 6 or Dynasty Warriors 7 (which is my favorite, still completing Conquest mode), even though i don't have PSN (cause i jailed break my PS3, using REBUG 3.55 with kmeaw), I still enjoy the games, i just dont have also enough money to buy xbox ^^ hope they get through this...

Also... even though i don't do online (which i dont play since before this "hacking" incident cuasae i know i suck really ^^)... and i always don't download DLC in PSN mostly (cause i know, you have to pay everything on DLC, cause i believe all DLCs are needed to be payed)... I'm still enjjoying my PS3... caused its within me, i enjoyed it ^^

alchybear's Avatar
#314 - alchybear - 154w ago
Wtf may 31st? It's only the damn 9th i'm going 360..

thebomb5's Avatar
#313 - thebomb5 - 154w ago
The PS3/Sony is pathetic now, they have LOST SO MUCH MONEY. I'm so glad i switched to PC gaming a couple weeks back, built my first PC and it kills console games. Yeah after 6 years of being on the market, console games are officially bottle-necked what can be made with the outdated hardware, nothing new or creative.

I am waiting for the Witcher 2 and BF3 on the PC the two look to be PC game of the year material. In Technology time 6 years is absolutely ancient. I hope they make the PS4 strong enough sol it ca last with PC's for a good 8-10 years (12-24gb of XDR, and a 16-24 Core Cell clocked at 6-8ghz with a nightmare feature which harness the power of the other cores into just a few core to increase performance that only utilizes a few cores, and a GPU clocked at 4ghz with 10,000 process streams, 1-2TB blu-ray would seem nice as well! lol a man can dream cant he )

Mbb's Avatar
#312 - Mbb - 154w ago
I couldn't play anyway because i'm on 3.55 and had no money left to buy a second ps3 for online play.

if I can play 3.60 games on 3.55 in the future im happy, I could get portal 2 for the pc, but I can't get LA noire for that, and im really looking forward to that game.













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