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Sony PSN and Qriocity Update, Admit Account Info Compromised


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191w ago - Playstation Blog updated with latest info:

Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We don't have an exact date to share at this moment as to when we will have the services turned on, but are working day and night to ensure it is as quickly as possible. We are currently working to send the following message via email to all of our registered account holders regarding a compromise of personal information as a result of this malicious attack on our servers, so please look for this information via email as well. Please note that we are as upset as you are regarding this attack and are going to proceed aggressively to track down those that are responsible.


Source, full text and letter (plus interresting comments below) here: [Register or Login to view links]

Letter:

Valued PlayStation Network/Qriocity Customer,

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please check [Register or Login to view links] should you have any additional questions.

Sincerely,

Sony Network Entertainment and Sony Computer Entertainment Teams
Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data.







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#321 - GrandpaHomer - 190w ago
GrandpaHomer's Avatar
Playstaion blog updated with following... erm... "update":

I know you all want to know exactly when the services will be restored. At this time, I can’t give you an exact date, as it will likely be at least a few more days. We’re terribly sorry for the inconvenience and appreciate your patience as we work through this process.

Source: [Register or Login to view links]

So - IMO - no PSN before weekend...

The PSN is a Lie...

#320 - elser1 - 190w ago
elser1's Avatar
Quote Originally Posted by leukotic View Post
Well yeah technically there is a single player, however it's just mutiplayer with bots (ala Unreal Tournament 3 style). Brink is mainly a online game, there would be absolutely no reason to buy it if you weren't planning on taking it online.

ahh ok.. thanks for the info.. i actually have this prordered and it comes out on my birthday... theres not much point getting it without psn to play on as id take it back in 6 days if it wasnt any good online..

cant wait for LA Noire... may 20th i believe and Mr Nukem 10th June... i'm considering selling all my sony things now anyway.. pc is the way to go.. DX11

#319 - leukotic - 190w ago
leukotic's Avatar
Quote Originally Posted by elser1 View Post
Brink online only? nahh..

haha sony.. feel the wrath!!


Well yeah technically there is a single player, however it's just mutiplayer with bots (ala Unreal Tournament 3 style). Brink is mainly a online game, there would be absolutely no reason to buy it if you weren't planning on taking it online.

#318 - adrianc1982 - 190w ago
adrianc1982's Avatar
may 31st is getting a little ridiculous and lets see what happens because come may 31st they can push the date a week or two more, dang...

#317 - elser1 - 190w ago
elser1's Avatar
Quote Originally Posted by leukotic View Post
Since they now claim it is the 31st I bet games like Brink, releasing on the 10th of this month, are going to sell horribly on the PS3 due to it being a online only game.

Brink online only? nahh..

haha sony.. feel the wrath!!

 

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