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Sony PlayStation Network Security Update, SOE Now Down


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190w ago - Today Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has made available another PlayStation Network security update to clarify some common PSN concerns, as follows:

On Tuesday, April 26 we shared that some information that was compromised in connection with an illegal and unauthorized intrusion into our network. Once again, we'd like to apologize to the many users who were inconvenienced and worried abut this situation.

We want to state this again given the increase in speculation about credit card information being used fraudulently. One report indicated that a group tried to sell millions of credit card numbers back to Sony. To my knowledge there is no truth to this report of a list, or that Sony was offered an opportunity to purchase the list.

One other point to clarify is from this weekend's press conference. While the passwords that were stored were not "encrypted," they were transformed using a cryptographic hash function. There is a difference between these two types of security measures which is why we said the passwords had not been encrypted. But I want to be very clear that the passwords were not stored in our database in [Register or Login to view links] form. For a description of the difference between encryption and hashing, [Register or Login to view links].

To reiterate a few other security measures for your information: Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.

When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports.

We continue to work with law enforcement and forensic experts to identify the criminals behind the attack. Once again, we apologize for causing users concern over this matter.

Our objective is to increase security so our customers can safely and confidently play games and use our network and media services. We will continue to provide updates as we have them.

Sony has also suspended another of its online gaming systems, following the recent PlayStation Network hack. The company took the Sony Online Entertainment (SOE) service offline as part of its wider investigation into security breaches. Multiplayer games including DC Universe and Facebook-based Fortune League were unavailable as a result.

Sony admitted last week that the personal details of 77m PlayStation users may have been stolen by hackers. The suspension of SOE was announced in brief statement on its website, PlayStation.com.

To quote from the [Register or Login to view links]: We have had to take the SOE service down temporarily. In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately. We will provide an update later today (Monday), it said.

Last week, Sony said that it did not believe SOE users had been affected by the PlayStation Network hack.

A community relations spokesperson wrote on one of Sony's support forums at the time: We have been conducting a thorough investigation and, to the best of our knowledge, no customer personal information got out to any unauthorized person or persons.

We are continuing that investigation and monitoring the situation carefully; should the situation change, we will - of course - promptly notify you.

Sony Online Entertainment designs and publishes online multiplayer games for the PC, PlayStation 3 and, in the case of Fortune League, Facebook.







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#306 - I hate anon - 189w ago
I hate anon's Avatar
Of course anonymous is behind it. They even said the first attack wasn't enough and now they will take further actions to get Sony's attention.

#305 - adrianc1982 - 189w ago
adrianc1982's Avatar
I really feel like its been an eternity without th psn, I know not everything is about playing but its feels like forever, hurry sony

#304 - ZooT686 - 189w ago
ZooT686's Avatar
well it's sad, but hopefully sony Inc. will figure out that it might be better to stick to running their server as a "value added feature" inherent in their very marketable product, which of course has that feature rolled into it's retail pricing scheme, than it is to try to operate an online flea market.

After all... who's fault is it that there is even on online database of credit card numbers and names acting as a carrot for internet nasties.

I do know that I made the choice of ps3 versus the 360 based on the "free" (rolled into the retail price) playstation network, and now I've got two pre/early teens here whining constantly, because it seems that sony is unable to effectively provide the service that sealed my (and who knows how many others) purchasing choices.

Now comes the big question folks, regardless of the details, sony owes the entire playstation network community a great debt.
How will they make good on this?

More importantly, how will they assure that this doesn't happen again?

#303 - superste2201 - 189w ago
superste2201's Avatar
Anonymous is anonymous, they have no 'leader', it defies the whole point of them. Any one person can say they acted on behalf of anonymous for any reason.

When someone in anonymous says it wasn't them it means it wasn't talked about between 1000's of people in a IRC chat before hand. Which makes sense as it is just a limited number of people that need to be involved.

People that 'represent' anonymous and are present in their IRC channels are mostly of limited hacking experiance and are normally teens off 4chan. Whoever did this also did it for personal gain, not to help 'consumers' as anon said was the reason for the attack.

What they fail to understand is that this hurts consumers not helps. The fact is that the average PS3 owner does not care about homebrew/cfw, they do not care about linux, they do not care about geohot or anyone else Sony is suing, they do not care about backups. They DO care about PSN, their CC details, the economy and their privacy.

I think I talk on behalf of a large chunk of the PS3 population in saying that geohot, other PS3 hackers, anonymous and people running CFW on their PS3 have negatively effected our PS3, the gaming experience and more (the financial pressure Sony is under has already forced them to sack some people).

So thank you (sarcasm intended)! It's just a shame that this ego-driven PS3 'scene' does not seem to notice or care about the average person, just themselves and trying to 'get one over' the PUBLIC COMPANY that is Sony. I emphasize public company because most of these same people seem to forgot Sony is a PUBLIC company. Not a single person, it is owned by normal people, normal people work there and all the time normal people come and go.

#302 - elser1 - 189w ago
elser1's Avatar
""7. Have you identified the individual(s) responsible for the breach?
No. ""

i take it as they haven't the names of the people, because they are anonymous, LOL

 

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