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Sony PlayStation Network Security Update, SOE Now Down


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172w ago - Today Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has made available another PlayStation Network security update to clarify some common PSN concerns, as follows:

On Tuesday, April 26 we shared that some information that was compromised in connection with an illegal and unauthorized intrusion into our network. Once again, we'd like to apologize to the many users who were inconvenienced and worried abut this situation.

We want to state this again given the increase in speculation about credit card information being used fraudulently. One report indicated that a group tried to sell millions of credit card numbers back to Sony. To my knowledge there is no truth to this report of a list, or that Sony was offered an opportunity to purchase the list.

One other point to clarify is from this weekend's press conference. While the passwords that were stored were not "encrypted," they were transformed using a cryptographic hash function. There is a difference between these two types of security measures which is why we said the passwords had not been encrypted. But I want to be very clear that the passwords were not stored in our database in [Register or Login to view links] form. For a description of the difference between encryption and hashing, [Register or Login to view links].

To reiterate a few other security measures for your information: Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.

When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports.

We continue to work with law enforcement and forensic experts to identify the criminals behind the attack. Once again, we apologize for causing users concern over this matter.

Our objective is to increase security so our customers can safely and confidently play games and use our network and media services. We will continue to provide updates as we have them.

Sony has also suspended another of its online gaming systems, following the recent PlayStation Network hack. The company took the Sony Online Entertainment (SOE) service offline as part of its wider investigation into security breaches. Multiplayer games including DC Universe and Facebook-based Fortune League were unavailable as a result.

Sony admitted last week that the personal details of 77m PlayStation users may have been stolen by hackers. The suspension of SOE was announced in brief statement on its website, PlayStation.com.

To quote from the [Register or Login to view links]: We have had to take the SOE service down temporarily. In the course of our investigation into the intrusion into our systems we have discovered an issue that warrants enough concern for us to take the service down effective immediately. We will provide an update later today (Monday), it said.

Last week, Sony said that it did not believe SOE users had been affected by the PlayStation Network hack.

A community relations spokesperson wrote on one of Sony's support forums at the time: We have been conducting a thorough investigation and, to the best of our knowledge, no customer personal information got out to any unauthorized person or persons.

We are continuing that investigation and monitoring the situation carefully; should the situation change, we will - of course - promptly notify you.

Sony Online Entertainment designs and publishes online multiplayer games for the PC, PlayStation 3 and, in the case of Fortune League, Facebook.







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leukotic's Avatar
#311 - leukotic - 171w ago
Since they now claim it is the 31st I bet games like Brink, releasing on the 10th of this month, are going to sell horribly on the PS3 due to it being a online only game.

B4rtj4h's Avatar
#310 - B4rtj4h - 171w ago
So much for the mail he send that it would be restored this week :S. Ah well... let's hope it's for the better!

j3edi's Avatar
#309 - j3edi - 171w ago
Seems like larger game companys are starting to feel the Psn outage.. quote from Sven (exec at Capcom)

"I'm frustrated and upset by it for a number of reasons.

As a consumer, I also play games online on PS3, which I can't do... and likely my personal information is also compromised. Secondly I like to buy things in the PlayStation store and that I can't do right now.

On a related note, as an executive responsible for running a business, the resulting outage obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget. These are funds we rely on to bring new games to market for our fans.

In short, the hackers appear to be trying to "punish" Sony for some perceived injustice, and they've been effective in that I suppose. But they're also punishing millions of other consumers and businesses which makes it impossible to be sympathetic to their "cause"."

[Register or Login to view links]

PS3 News's Avatar
#308 - PS3 News - 171w ago
Update: The [Register or Login to view links] has now posted the following message regarding their PSN restoration timeline update, to quote:

"I know you all want to know exactly when the services will be restored. At this time, I can't give you an exact date, as it will likely be at least a few more days. We're terribly sorry for the inconvenience and appreciate your patience as we work through this process."

Today Bloomberg (linked above) reports that Sony expects PSN services, including Qriocity, to be fully restored by May 31, 2011.

To quote: "Sony Corp.'s PlayStation Network and Qriocity online services remain shut as of today, Shigenori Yoshida, a Tokyo-based spokesman said. Sony is uncertain when it can resume the services, Yoshida said by phone today.

The company is in the process of adopting an improved security system and its plan to restart the services fully by May 31 is unchanged, he said. Sony shut down the PlayStation Network and Qriocity services April 20 because of possible data theft by hackers.

The maker of PS consoles had planned to restart partial operations within a week after boosting the level of security system, the company said May 1."

More PlayStation 3 News...

DemonoidMaster's Avatar
#307 - DemonoidMaster - 171w ago
I've had a real change of heart about this now.. if this was anonymous attack and not cyber thieves, then its quite brilliant really.. it exposes sony as the idiots they are,cost them billions of dollars,ruins there reputation,loses them customers and as anonymous claims they didnt steal info anyway.. hahahaha sony.. brilliant absolutely brilliant..

i don't mind so much now if its anonymos and the info wasnt stolen.. a month or 2 with no psn is fine if its costing saony billions.. i'll just catch up on all the games i have to finish offline and get the trophies.. at least i can update my games now..
Yeah, Anonymous

1- just did it 4 teh lulz,
2- just did it to make Sony jelly... hurr,
3- just wanted to prove that WE have the power to stand up against any company &
4- they be trollin' sony ...LULZ (aka. saying they'd hack the PSN and then it happens... but they say they didn't do it... so yeh, sony is getting trololollololol'd [which then means sony is mad... lol])

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