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Sony Details Update on PSN Service Outages, Possible Attacks


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191w ago - Today SCEE Blog Manager James Gallagher alongside Senior Director Patrick Seybold via the [Register or Login to view links] have posted update details on the PSN service outages, stating outside attacks may be a possible cause.

To quote: I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don't have an update or timeframe to share at this point in time.

As we previously noted, this is a time intensive process and we're working to get them back online quickly. We'll keep you updated with information as it becomes available. We once again thank you for your patience.

We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online.

Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.

An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th.

Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.

As you are no doubt aware, the current emergency outage is continuing this afternoon and all Sony Online Network services remain unavailable.

Our support teams are investigating the cause of the problem, including the possibility of targeted behaviour by an outside party. If the reported Network problems are indeed caused by such acts, we would like to once again thank our customers who have borne the brunt of the attack through interrupted service.

Our engineers are continuing to work to restore and maintain the services, and we appreciate our customers' continued support.

While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we're able to get the service completely back up and running.

Thank you very much for your patience while we work to resolve this matter. Please stay tuned to this space for more details, and we'll update you again as soon as we can.

For further information, please refer to updates on PlayStation.com our [Register or Login to view links] twitter feed.





Finally, for those wondering PSN error 80710A06 simply means "Issue with the system: The PlayStation 3 system encounted an issue" according to Sony's [Register or Login to view links].





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Comments 341 Comments - Go to Forum Thread »

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#316 - condorstrike - 188w ago
condorstrike's Avatar
sucks for Sony... and for the players.

BUT... enough said.

#315 - zhaoyun123 - 188w ago
zhaoyun123's Avatar
i'll just wait on what happens on the PS3. I know that sony is like... losing much money because of the happenings now... even they suck still... i'm more used playing on Playstation consoles... PS1, PS2, PSP and now this... there are some games that don't have in PC like tekken 6 or Dynasty Warriors 7 (which is my favorite, still completing Conquest mode), even though i don't have PSN (cause i jailed break my PS3, using REBUG 3.55 with kmeaw), I still enjoy the games, i just dont have also enough money to buy xbox ^^ hope they get through this...

Also... even though i don't do online (which i dont play since before this "hacking" incident cuasae i know i suck really ^^)... and i always don't download DLC in PSN mostly (cause i know, you have to pay everything on DLC, cause i believe all DLCs are needed to be payed)... I'm still enjjoying my PS3... caused its within me, i enjoyed it ^^

#314 - alchybear - 188w ago
alchybear's Avatar
Wtf may 31st? It's only the damn 9th i'm going 360..

#313 - thebomb5 - 188w ago
thebomb5's Avatar
The PS3/Sony is pathetic now, they have LOST SO MUCH MONEY. I'm so glad i switched to PC gaming a couple weeks back, built my first PC and it kills console games. Yeah after 6 years of being on the market, console games are officially bottle-necked what can be made with the outdated hardware, nothing new or creative.

I am waiting for the Witcher 2 and BF3 on the PC the two look to be PC game of the year material. In Technology time 6 years is absolutely ancient. I hope they make the PS4 strong enough sol it ca last with PC's for a good 8-10 years (12-24gb of XDR, and a 16-24 Core Cell clocked at 6-8ghz with a nightmare feature which harness the power of the other cores into just a few core to increase performance that only utilizes a few cores, and a GPU clocked at 4ghz with 10,000 process streams, 1-2TB blu-ray would seem nice as well! lol a man can dream cant he )

#312 - Mbb - 188w ago
Mbb's Avatar
I couldn't play anyway because i'm on 3.55 and had no money left to buy a second ps3 for online play.

if I can play 3.60 games on 3.55 in the future im happy, I could get portal 2 for the pc, but I can't get LA noire for that, and im really looking forward to that game.

 

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