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Rockstar Games and Sony on L.A. Noire and PS3's Overheating


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166w ago - Shortly following the PS3 Firmware 3.61 update, reports came in that users running L.A. Noire may be causing PS3 consoles to be [Register or Login to view links].

Today Senior Director of Corporate Communications & Social Media Patrick Seybold has addressed concerns on the issue below with an official statement on behalf of Sony and Rockstar Games, as follows:

We have received a very small number of customer support questions about PS3s overheating or shutting down while playing L.A. Noire. At this time, Rockstar Games and Sony can confirm that neither L.A. Noire or firmware update 3.61 are causing the PS3 hardware to overheat.

We are both committed to working hard to find solutions to this and any issues that may arise. If you are experiencing any issues with L.A. Noire or your PS3 hardware, please contact technical support using any of the means provided below:

• Rockstar Support: [Register or Login to view links]
• Rockstar Support on Twitter: [Register or Login to view links]
• PlayStation 3 Support: http://us.playstation.com/support/



Stay tuned for more PS3 Hacks and PS3 CFW news, follow us on Twitter and be sure to drop by the PS3 Hacks and PS3 Custom Firmware Forums for the latest PlayStation 3 scene updates and homebrew releases!

Comments 33 Comments - Go to Forum Thread »

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tezzad's Avatar
#33 - tezzad - 166w ago
If the system is overheating, you should hear a noticeable increase in fan speed/noise, followed shortly by a warning/and/or forced shutdown of the system.

If this was really a software issue, I suspect there would be a much larger userbase having the "overheating issues". I suspect, more than likely, that this is more or less faulty hardware or just simply the system crashing and some users assuming the crash was due to overheating.

Think about it. If the game truly caused systems to overheat, we should see a lot more than a small amount of users with issues even if its limited to specific models.

It seems to me that 90% of the time these claims are due to manufacturing defects or misuse by the user.
Let me tell you why I think you're wrong friend. My ps3 is relatively new (250GB Slim Model PAL), I've never had an overheating issue. My system sits in the middle of the floor, with nothing else around it to make it hot. I play fifa 11 in 10 hour stints sometimes and my system has NEVER overheated. This all changed when I played LA Noire.

I got 20 mins playing time, then I got the overheating message on screen, the fans became really loud and shortly after the system shut down automatically. I left the ps3 to cool down for about 30 mins and tried playing again, this time I got the same result after only 10-15mins playing time, system shut down again. To be sure it wasn't a fault with my system, I checked to see if it felt hot..it did not, not even slightly. I tried another game.. played for nearly 2 hours..no overheating whatsoever.

This leads me to the conclusion that LA Noire is crashing my system, fooling it into thinking it has been overheated, when infact it hasn't. Kinda blows your theory out of the water me thinks.

P.s. I applied the patch eveyone is talking about and it made no difference.

elser1's Avatar
#32 - elser1 - 166w ago
well i mean a hard reset as by holding the on/off button down till it beeps and shuts off.. well that's what i learnt it was called from this site.. it is caused by psn not being accessable by the game i'd say.. but you may want to pick up on any little mistakes i have made.. you seem like a know it all so please spend your time doing so.. i'll keep studying for my comptia+ certification..

tonezilla's Avatar
#31 - tonezilla - 166w ago
I've played my copy for hours straight and my ps3 is running cool as its a fat 40gig.. Only issue, apart from the game being average at best, is when you try to access PSN from the game itself it freezes and you have to do a hard reset..
Really, a "Hard reset"? Are you sure you don't mean a soft reset? Do you know what a "Hard Reset" means?

Hard Reset is representative of "Hardware Reset". Soft Reset is representative of "Software Reset". A Hard Reset is like re-formatting your hard drive. It will erase all 3rd party software from RAM and will return everything to the way you first got it. Only the built in applications like Video, Music, PSN store will appear.

Is that what is happening to you? If it is, that is DEFINITELY not caused by any "software". Just trying to help...

SwordOfWar's Avatar
#30 - SwordOfWar - 166w ago
If the system is overheating, you should hear a noticeable increase in fan speed/noise, followed shortly by a warning/and/or forced shutdown of the system.

If this was really a software issue, I suspect there would be a much larger userbase having the "overheating issues". I suspect, more than likely, that this is more or less faulty hardware or just simply the system crashing and some users assuming the crash was due to overheating.

Think about it. If the game truly caused systems to overheat, we should see a lot more than a small amount of users with issues even if its limited to specific models.

It seems to me that 90% of the time these claims are due to manufacturing defects or misuse by the user.

elser1's Avatar
#29 - elser1 - 166w ago
australia needs a 18+ r rating for games and thats it.. no game shpould ever be banned or censored.. its ridiculous.. rest of the world laugh at us poor stupid australians... LOL

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