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PSN Service Restoration Update, Internal Testing Underway


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195w ago - As a follow-up to yesterday's PSN updates, Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has posted another brief PlayStation Network update as follows:

As you may know, we've begun the process of restoring the service through internal testing of the new system. We're still working to confirm the security of the network infrastructure, as well as working with a variety of outside entities to confirm with them of the security of the system. Verifying the system security is vital for the process of restoration. Additional comprehensive system checks and testing are still required, and we must complete that process before bringing the systems online.

As you've heard us say, our utmost priorities are the security of the network and ensuring your data is safe. We won't restore the services until we can test the system's strength in these respects.

When we held the press conference in Japan last week, based on what we knew, we expected to have the services online within a week. We were unaware of the extent of the attack on Sony Online Entertainment servers, and we are taking this opportunity to conduct further testing of the incredibly complex system.

We know many of you are wanting to play games online, chat with your friends and enjoy all of the services PlayStation Network and Qriocity services have to offer, and trust me when I say we're doing everything we can to make it happen. We will update you with more information as soon as we have it. We apologize for the delay and inconvenience of this network outage.



Stay tuned for more PS3 Hacks and PS3 CFW news, follow us on Twitter, Facebook and drop by the PS3 Hacks and PS3 Custom Firmware Forums for the latest PlayStation 3 scene and PlayStation 4 scene updates and fresh homebrew PS3 Downloads. Enjoy!

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#271 - elser1 - 195w ago
elser1's Avatar
well there you go, if me or you tried this we would be thrown in jail.. stop sales of their products in your country us.. a week on!! no psn as promised..

#270 - Pretikewl - 195w ago
Pretikewl's Avatar
Government: We demand answers Sony!
Sony: You'll wait like everyone else.
Government: WTF!?!

I think that pretty much sums this up.

#269 - j3edi - 195w ago
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Thanks for your thanks. Been on the site for a while now, Mainly just browsing the forums.

Will try to contribute a bit more from now on. Great site with a great community, Keep up the good work.

#268 - PS3 News - 195w ago
PS3 News's Avatar
Thanks for the update j3edi, I have promoted it to the main page now and +Rep!

#267 - barrybarryk - 195w ago
barrybarryk's Avatar
if it was members from anonymous they'd have posted the info publicly same as their ACS Law & HB Gary hacks, as it's pretty much all anonymous believe in. So even if it was someone who thinks they're anonymous they really haven't got a clue what anonymous are all about.

#266 - Osirisx - 195w ago
Osirisx's Avatar
well how about they start finding the keys for 3.56+ instead of apparently stealing all our personal info.

#265 - Chivafighter - 195w ago
Chivafighter's Avatar
Is Anonymous really going to attack the servers and leave their slogan on the Sony server? That is a stupid move on their part, If they did which i highly doubt.

#264 - j3edi - 195w ago
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Today Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has posted an update on their PSN response to the U.S. House of Representatives via the PlayStation Blog.

To quote: Today, the Subcommittee on Commerce, Manufacturing and Trade of the U.S. House of Representatives Committee on Energy and Commerce held a hearing in Washington, DC on "The Threat of Data Theft to American Consumers."

Kazuo Hirai, Chairman of the Board of Directors of Sony Computer Entertainment America, submitted written answers to questions posed by the subcommittee about the large-scale, criminal cyber-attack we have experienced. We wanted to share those answers with you (click [Register or Login to view links]).

In summary, we told the subcommittee that in dealing with this cyber attack we followed four key principles:

1. Act with care and caution.
2. Provide relevant information to the public when it has been verified.
3. Take responsibility for our obligations to our customers.
4. Work with law enforcement authorities.

We also informed the subcommittee of the following:

  • Sony has been the victim of a very carefully planned, very professional, highly sophisticated criminal cyber attack.
  • We discovered that the intruders had planted a file on one of our Sony Online Entertainment servers named "Anonymous" with the words "We are Legion."
  • By April 25, forensic teams were able to confirm the scope of the personal data they believed had been taken, and could not rule out whether credit card information had been accessed. On April 26, we notified customers of those facts.
  • As of today, the major credit card companies have not reported any fraudulent transactions that they believe are the direct result of this cyber attack.
  • Protecting individuals' personal data is the highestpriority and ensuring that the Internet can be made secure for commerce is also essential. Worldwide, countries and businesses will have to come together to ensure the safety of commerce over the Internet and find ways to combat cybercrime and cyber terrorism.
  • We are taking a number of steps to prevent future breaches, including enhanced levels of data protection and encryption; enhanced ability to detect software intrusions, unauthorized access and unusual activity patterns; additional firewalls; establishment of a new data center in an undisclosed location with increased security; and the naming of a new Chief Information Security Officer.
  • We told the subcommittee about our intent to offer complimentary identity theft protection to U.S. account holders and detailed the "Welcome Back" program that includes free downloads, 30 days of free membership in the
  • PlayStation Plus premium subscription service; 30 days of free service for Music Unlimited subscribers; and extending PlayStation Plus and Music Unlimited subscriptions for the number of days services were unavailable.

We are working around the clock to have some PlayStation Network services restored and we'll be providing specific details shortly. We hope this update is helpful to you, and we will continue to keep you posted as we work to restore our network and provide you with both the entertainment and the security you deserve.

More PlayStation 3 News...

#263 - System Repairs - 195w ago
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Due to PSN being down and the data that has been compromised, Sony is now facing many lawsuits from various countries:

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All because people want to be able to backup games. In my view, I believe the majority of people don't have the money to pay for the high cost of video games and Sony wouldn't be loosing out anyways. Many games are garbage and at $50-60, I wouldn't want even if I got them for free. I do support the good games and recommend everyone to do so. Both Microsoft and Nintendo look like they're not bothering to waste the time and money to combat this.

As far as I can remember this started out with emulators for the PC and mod-chips for PS1.

#262 - elser1 - 195w ago
elser1's Avatar
LOL Barry.. stupid me used real stuff and hasn't gotten 1 email at all.. slack prix.. oh well if psn is up by sun i'll play again.. if not goodbye sony, monday i'm buying 360!!

 

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