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PSN Service Restoration Update, Internal Testing Underway


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173w ago - As a follow-up to yesterday's PSN updates, Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold has posted another brief PlayStation Network update as follows:

As you may know, we've begun the process of restoring the service through internal testing of the new system. We're still working to confirm the security of the network infrastructure, as well as working with a variety of outside entities to confirm with them of the security of the system. Verifying the system security is vital for the process of restoration. Additional comprehensive system checks and testing are still required, and we must complete that process before bringing the systems online.

As you've heard us say, our utmost priorities are the security of the network and ensuring your data is safe. We won't restore the services until we can test the system's strength in these respects.

When we held the press conference in Japan last week, based on what we knew, we expected to have the services online within a week. We were unaware of the extent of the attack on Sony Online Entertainment servers, and we are taking this opportunity to conduct further testing of the incredibly complex system.

We know many of you are wanting to play games online, chat with your friends and enjoy all of the services PlayStation Network and Qriocity services have to offer, and trust me when I say we're doing everything we can to make it happen. We will update you with more information as soon as we have it. We apologize for the delay and inconvenience of this network outage.



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elser1's Avatar
#336 - elser1 - 172w ago
• appointment of a new Chief Information Security Officer.

Who's that then? Not our Geo lol.
hah wouldn't be suprised eh!

that would suck!

daveshooter's Avatar
#335 - daveshooter - 172w ago
• appointment of a new Chief Information Security Officer.

Who's that then? Not our Geo lol.

syphonlord's Avatar
#334 - syphonlord - 172w ago
OMG this is really getting boring now, i'm sick of hearing about it. SONY hurry up and sort it out, your not building swiss watches so why is it taking so long. Grrrrrr

GrandpaHomer's Avatar
#333 - GrandpaHomer - 172w ago
Again - just repeating the old song...
Among other things, the intruders deleted log files in order to hide the extent of their work and activity within the network.
Sony aparently never heard of proper and most of all secure loging to the external / remote systems which has no other direct access from monitored system apart of storing the sent logs itself and indeed constantly backing them up and so on - clueless.

PS3 News's Avatar
#332 - PS3 News - 172w ago
Update: PSN is now back online in Japan, and Kaz Harai has made available a [Register or Login to view links] statement with all the related details.

Following news that PSN internal testing is currently underway, today the official [Register or Login to view links] site has issued an update regarding the PlayStation Network outage alongside details from the official letter Sony sent out to their publishing partners.

To quote, roughly translated: "PlayStation Network” and “Qriocity” and continued failure, I am sorry indeed. As we told the other day with the latest information in regard to future service restart, will be conducted in stages on a regional basis to ensure the safety of our customers.

We are preparing to be able to resume service as soon as possible in Japan, and is now doing the verification stage for ensuring the safety and security, providing more advanced. Server to complete the relocation of more secure facilities, further strengthening the encryption, firewalls and expansion of new customers with peace of mind again on “PlayStation Network” and “Qriocity” to stay.

We also are supporting the monitoring and the introduction of warning systems to facilitate early detection of cyber attacks, subjected to a system upgrade intended to eliminate vulnerabilities, established a system to ensure information management to protect important personal information of customers.

For those of you committed to ensuring safety, but would take some time for some time now, humbly thank you for your understanding. For the latest information, this website will guide you at any time. To everyone of our customers and partners, we deeply apologize for the inconvenience and inconvenience."

In related news, [Register or Login to view links] has shared a copy of the official letter Sony SVP Rob Dyer sent out regarding PSN to their publishing partners, as detailed below:

Dear Partner:

As you know, certain PlayStation Network, Qriocity and Sony Online Entertainment service user account information was compromised in criminal attacks against our networks. I want to assure you, as a PlayStation partner, that it is Sony’s top priority to restore our network operations and see that business is returned to usual as soon as possible.

We are working around the clock to restore service, but will do so only when we can ensure that the network can operate safely and securely. In the meantime, we greatly appreciate your patience, understanding and goodwill.

What Happened?

  • On Tuesday, April 19, 2011, Sony discovered that several PlayStation Network servers unexpectedly rebooted themselves and that unplanned and unusual activity was taking place on the network. This activity triggered an immediate response.


  • Sony mobilized a larger internal team to assist the investigation of the four suspect servers. That team discovered the first credible indications that an intruder had been in the PlayStation Network system, and six more servers were identified as possibly being compromised. Sony immediately decided to shut down all of the PlayStation Network services in order to prevent any additional damage.


  • The scope and complexity of the investigation grew substantially as additional evidence about the attack developed.


  • The forensic teams were able to confirm that intruders had used very sophisticated and aggressive techniques to obtain unauthorized access, hide their presence from system administrators and escalate privileges inside the servers. Among other things, the intruders deleted log files in order to hide the extent of their work and activity within the network.


  • On Sunday May 1, using information uncovered by the forensic teams, engineers at Sony Online Entertainment (SOE) discovered that data had also been taken from their servers. They, too, shut down operations and on Monday, May 2, announced the discovery.

What Data Are Affected?

As you may know, personal data was stolen from approximately 77 million PlayStation network and Qriocity service accounts.

As of this writing, there remains no evidence that the credit card information was stolen and the major credit card companies are still reporting that they have not seen an increase in fraudulent transactions due to this event.

What Steps Are Being Taken?

We have taken aggressive action to give consumers peace of mind, protect them against the abuse of their data, and enhance our security systems moving forward.

We have already advised our consumers in the U.S. that we will offer complimentary identity theft protection services through a leading provider, including an insurance program of up to $1 million. Similar programs are being developed in other markets around the world.

In addition, Sony is taking a series of steps to enhance security of our network infrastructure. They include but are not limited to:

  • adding additional automated software monitoring and configuration management to help defend against new attacks;


  • enhanced levels of data protection and encryption, as well as additional penetration and vulnerability testing;


  • enhanced capabilities to detect software intrusions within the network, unauthorized access and unusual activity patterns;


  • implementation of additional firewalls;


  • expediting a planned move of the system to a new data center in a different location with enhanced security; and


  • appointment of a new Chief Information Security Officer.

Finally, to thank our customers for their patience and loyalty, we are offering them “welcome back” packages as soon as the networks are restored, including free downloads of selected PlayStation entertainment, 30 days of free service as well as service extensions for the number of days PSN and Qriocity services were unavailable, with similar benefits for Music Unlimited subscribers.

Looking Ahead

We of course deeply regret that this incident has occurred. We are working closely with the FBI to identify and apprehend the culprits who committed this crime against our consumers, our partners and our company. I know you can appreciate how widespread the problem of cybercrime is in society today. Although no company is immune, we are confident our consumer data will be protected by some of the best security measures available today.

As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.

We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions. We thank you for your patience and look forward to moving ahead together in the months and years to come.

Very truly yours,

Rob Dyer

SVP, Publisher Relations




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