Following up on the previous PS4 RLOD
and PS4 Freezing & Overheating
reports, today a new batch of PlayStation 4 bricking (such as https://vine.co/v/hT3vVlh2gvF one) and failures has surfaced alongside a PS4 Launch Errors List and Fixes below.
To quote: Here's a list of issues plaguing the PlayStation 4 at launch, and how to fix them. Astro A50s: Cannot Hear Other People Speaking
Everything appears to be hunky-dory with the Astro A50s, with the sound coming through the headphones just as you would expect, except for received chat audio. You can talk through the headset, but you can't hear others speaking.
A possible fix for this issue is to do the following:
1. Hold Home Button
2. Adjust Devices
3. Output to headphones -> All Audio DualShock 4 R1 Button Sticking
There are several reports that units of the DualShock 4 appear to sport defective R1 buttons. After just a few hours of play, the R1 button seems to stick.
Remember to keep your receipt so you can return these to the store for an exchange. PS4 Won't Turn On, Bricking Issue
There been a few reports that players who received their PS4 via the Taco Bell contest doesn't properly turn on, or off (once you manage to get it running). Here's what the symptoms are like:
The PS4 won't show a picture, but the blue light pulses. It tries to load data from the hard disk drive, but it doesn't - so it doesn't load into the operating system.
Here's a not-so-simple fix that appears to alleviate the issue:
1. You have to unplug your HDD
2. Boot the console without HDD and it will load Safe Mode (white lightbar) and asks for a HDD
3. Turn off, plug in the HDD again and boot the console again
4. PS4 will boot into Safe Mode again and you can recover now the necessary OS Data, PS4 will start again and will boot into OS again.
From http://gamingbolt.com/here-is-what-you-can-do-when-the-ps4-does-not-boot: Here is What You Can Do When The PS4 Does Not Boot
A Twitch user (twitch.tv/hi11zones) recently faced a problem with his PlayStation 4. The console wouldn’t switch on and was essentially bricked. However, there are solutions for fixing this issue.
First off, check your HDMI signal. If that doesn’t work, switch off your console and remove the HDD. Boot up in Safe Mode (indicated by a white lightbar on the controller) and when prompted for an HDD, turn the console off, plug the HDD in and then turn the console on again. It will again appear in Safe Mode and will recover the OS data before starting up like normal.
If that doesn’t work, you’ll need to format your HDD and reinstall the relevant firmware. Keep in mind that the Twitch user above faced issues even with the prescribed steps. Make sure to get your HDD checked in that case.
From http://www.ign.com/articles/2013/11/14/broken-playstation-4-systems on the percentage of broken PlayStation 4 systems:
A Sony representative has provided the following statement to IGN: "A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.
There have been several problems reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of systems. The number of affected systems represents less than .4% of shipped units to date, which is within our expectations for a new product introduction." Correction
: Note that the statement originally provided to IGN by Sony mistakenly said ".04%." A Sony representative has now confirmed to IGN that this figure was provided in error, and it has been corrected to ".4%."
Finally, below is a list of PlayStation 4 / PS4 Error Codes
(via psdevwiki.com/ps4/Error_Codes#Error_code) and Fixes. Name / Errorcode / Remarks
CD-30774-1 Update data could not be found.
CE-32958-7 Application could not be started.
CE-33179-3 Application is not found.
CE-33991-5 Get the status of the non HTTP_GET_200 in Internet connection.
CE-34788-0 This update file cannot be used. Connect a USB storage device that contains an update file for reinstallation for version 1.50 or later.
CE-34878-0 Application has crashed.
E-8200002E The credit card information is not valid.
E-820001F7 This service is currently undergoing maintenance.
NP-31734-8 Sign into PSN to use network features
NP-35000-8 Problem connecting to PSN, connection timed out
NW-31194-8 Connection was reset.
NW-31200-6 Download of newest Firmware failed.
NW-31367-0 Could not open wireless device.
NW-31453-6 Network Error, connection timed out
NW-31456-9 PSN workload too high, slow connection to the PSN
NW-31484-0 Cannot connect to internet / DNS server not specified
Some more PS4 error codes from Sony (via support.us.playstation.com/app/answers/detail/a_id/5111):
PlayStation 4 / PS4 Error Code Fixes
CE-33179-3: Application is not found. Retry after the installation is completed. Installation of Add-Ons fails until the installation of application installation is complete.
CE-33991-5: Get the status of the non HTTP_GET_200 in Internet connection. Retry Internet Connection test.
CE-34788-0: This update file cannot be used. Connect a USB storage device that contains an update file for reinstallation for version 1.50 or later. Delete the Update file from the USB storage device, and replace it with the update for reinstallation found from this page.
CE-34878-0: Application has crashed. Restart the application in the content area.
NW-31484-0: DNS server not specified. Restart the PS4 system.
NW-31367-0: Could not open wireless device. Restart the PS4 system.
NW-31453-6: Delayed server response. Try Internet connection test at [Settings] > [Network] > [Test Internet Connection]. Check that the internet status is valid.
NW-31194-8: Connection was reset. Restart the PS4 system.
E-8200002E: The credit card information is not valid. Remove credit card from account, and then re-enter the credit card information. Refer to Add / Remove Billing Information.
CE-34878-0: Application has crashed
Solution: Restart the application in the content area.
NW-31484-0: DNS server not specified
Solution: Restart the PS4 system.
CE-33179-3: Application is not found
Solution: Retry after the installation is completed. Installation of Add-Ons fails until the installation of application installation is complete.
CE-33991-5: Get the status of the non HTTP_GET_200 in Internet connection
Solution: Retry Internet Connection test
NW-31367-0: Could not open wireless device.
Solution: Restart the PS4 system.
E-8200002E: The credit card information is not valid
Solution: Remove credit card from Account, and then re-enter the credit card information.
NW-31194-8: Connection was reset
Solution: Restart the PS4 system.
CE-34788-0: This update file cannot be used. Connect a USB storage device that contains an update file for reinstallation for version 1.50 or later.
Solution: Delete the Update file from the USB storage device, and replace it with the update for reinstallation.
NW-31453-6: The network connection has been lost. Gamers are greeted which this message as soon as they try to login to PSN via PS4.
Solution: May be due to the heavy traffic that PSN is experiencing at the moment, also check the status of PSN Network on official Playstation Blog.
CD-30774-1: Could Not Find The Update File (This error occur when you replace eternal PS4 500Gb HDD with another which is not supported, Note HDD for PS4 should not be thicker than 9.5mm and 5400 RPM SATA II).
Solution: We suggest you to undo everything mean just replace the HDD that comes with PS4 and it will work fine.
CE-32958-7: Cannot Launch Application
Solution: When you launch any app which is not updated with the latest Firmware, make sure all applications and PS4 is updated with the latest firmware. Also follow below steps to firmware update failure issue).
- Start Update Download –> Go to Main Screen –> Go to Notifications
- Go to Download Section of Notifications
- After End, Click on it and it will resume from where it left off
NW-31200-6: Its Related to PS4 Firmware 1.50 (When you start downloading firmware 1.50, starts up perfectly but suddenly stops with code Error NW-31200-6).
Solution: Install it via USB.
SU-30645-8: Installing PS4 Firmware 1.50 (Download Firmware 1.50 files to USB and attach it with PS4, it gives error File Is Corrupt).
Solution: Make sure you have download correct file for your REGION, beacuse different regions have different files. Also Sony is looking into this issue to fix.
SU -30696-4: Related to PSN (PSN is Down)
Solution: You need to have wait until PSN server is stable.
NW-31297-2: Unknown Reason
NW-31456-9: Unknown Reason
CE-32889-0: Unknown Reason
CE-34878-0: This error comes while playing COD: Ghost and Battlefield 4 (It may be with the other games, not confirmed)
- Go to Settings –> PSN –> Sign out
- Now offline, start the Game
- When you get to the main menu, tap the PSN button go to your profile and log into to PSN
- Now online, and start playing multiplayer.
Note: It is not a proper fix for this error... Sony is looking into this issue to fix it.
More PlayStation 4 News