As a follow-up to yesterday's Q&A #1
comes part two from Sony's Senior Director of Corporate Communications & Social Media Patrick Seybold
, as follows:
Yesterday, we addressed a number of your questions relating to the malicious intrusion into our network. As we get closer to restoration of service, here are more answers to your questions, many of which are more gaming related: Q: Will our download history/friends list/settings be affected by the PSN downtime? A:
No, they will not. Q: Will trophies that were earned in single-player offline games during the outage be intact when the service resumes? A:
These trophies are intact and will be re-synched when the network is once again operational. Q: Will my PS+ cloud saves be retrievable? A:
Yes, once PSN is restored. Q: What if we have a subscription to PS3 MMOs DC Universe Online or Free Realms? Will we get compensation for that? A:
From Sony Online Entertainment: “We apologize for any inconvenience players may have experienced as a result of the recent service interruption. As a global leader in online gaming, SOE is committed to delivering stable and entertaining games for players of all ages.
To thank players for their patience, we will be hosting special events across our game portfolio. We are also working on a “make good” plan for players of the PS3 versions of http://forums.station.sony.com/dcuopc/posts/list.m?topic_id=27902 and http://forums.station.sony.com/freerealms/posts/list.m?topic_id=27447. Details will be available soon on the individual game websites and forums.” Q: Will there be a goodwill gesture for the time we haven’t been able to utilize PSN/Qriocity? A:
We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online. Thank you for your continued feedback.
In related news, the http://bits.blogs.nytimes.com/2011/04/29/house-of-representatives-letter-questions-sony-over-attack/ reports that a House of Representatives subcommittee sent a letter (PDF
) to Sony on Friday asking for information about the attack on the Sony Playstation Network by hackers last week that has affected 77 million registered users.
The letter, which was addressed to Mr. Kazuo Hirai
, chairman of Sony, asked the company to answer a detailed list of questions related to the intrusion and they are seeking a reply by May 6, 2011.
Finally, SCEE Blog Manager James Gallagher confirmed
that PlayStation Network accounts will not be reset following the outage that has last approximately 1 week. To quote:
"We’re not resetting accounts or anything like that, so when PSN is restored and you log on, everything will be as you left it. When PSN is restored, friends lists, trophies and wallet funds will all be exactly as they were before."
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