i've been a netlfix customer for a while now and i guess i've been lucky because i've really only gotten 1 or 2 damaged movies that weren't playable. but i have heard an read about a lot of people having problems. one thing i like about netflix is the surveys they email customers about certain experiences.
makes it seem like they are trying hard to find ways to improve service and satisfy customers. but i do agree that they should release statistical information. i think that would really only apply to us nerdy customers but i'm sure everyone else would appreciate it also. but i've been hearing more and more people subscribing to netflix so they must be doing something right? anyone try both netflix and blockbuster online? can you give us your opinion?