Subject: Handling of modified Wii
please be informed about the following change, it is effective from start of Februay on. Sory for my late notice as I have been sick. This change is confirmed by NOE President.
Whenever you get a console for Repairs and find a Homebrew channel or any other not official Nintendo or unauthorized software (Backup Channel, Gecko OS, etc). on it, this repair is out of warranty. If the defect is related to the modication or not, is of no interest for us, anytime we find unauthorized software, it is out of warranty.
The consumer needs to be informed about this and needs to agree that in case we repair the product he will lose this unauthorized content and get an updated Wii Product back. If the consumer do not agree, you shall not repair and send the product back.
Legal is preparing the letter which you can send to the consumer. Please note the price will be higher for such a Repair as well, as soon as it is fixed. Approx 18O?-21O?, but please wait for our documents. For the current situaiton you can use a price of 120? for
such kind of issues.
We might change the warranty wording as well to make it more clear, even if the current one is enough. In addition yes we are aware of a small legal risk to be claimed on this in the court, but NOE more than willing to take the risk. We need to stop the Homebrew-Channel now.
Additional to this we checked with NCL to get a better Check-Disc to make your work more efficient and easier. (deleted) will keep you udated on this. Please contact him as well if you need more discs of version 1, as EVERY Wii returned for repairs needs to be checked. Please note the Ver.1 is not as good as expected so manual check might be needed. (deleted) will share more info on this tomorrow.
(deleted) will share more information about this topic at the coming DSi training and show you some samples, as we want to use this meeting opportunity even if it is not DSi related. Please let me know ifyou have further questions? Please inform your team members accordingly.
Thanks a lot for your understanding and support.