255w ago - According to Loot-Ninja, an employee of GameStop apparently told a shopper that "I know it's shady, but corporate makes me push the cheaper knockoffs because they make more money off of them" as he attempted to offer them a Logitech PS3 controller instead of an official one.
To quote: When my buddy asked for a PS3 controller, the clerk said "no problem" and moved toward the controllers section. He first showed us the Logitech version of a PS3 controller to which I responded, "I thought we were friends?"
The clerk laughed and looked at me and then pulled down an official PS3 controller. He then told me that he felt bad even offering the Logitech controller, which he admitted was cheaper in quality and would probably not last as long. I knew that already, but what he said next was interesting.
"I know it's shady, but corporate makes me push the cheaper knockoffs because they make more money off of them." Pretty messed up since if I wasn't with my friend, he may have been lead to buy an inferior controller just to save a few bucks and then regretted it in the long run.
How many parents fall into this trap on a daily basis just so that GameStop can make more cash? Sad that the employees are forced to do this as well. What do you think?
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I work part time at walmart while i finish school, and the local gamestop and our store both keep it honest with customers. We actually work together. When gamestop has something in stock that we dont, we send ppl there, and they do the same for us.
Gamestop has also let me leave with a 70$ item because computers were down; on an honor system to return and pay for it later. Must suck to live in your area, but my area is great for honesty.
idone & jevolution: While I see your points, it appears you haven't owned a business... I can think of MANY scenarios in which this plays out. Any store that has an 'inhouse' brand is essentially doing a similar practice. If they weren't making money on their product, they would just continue to sell the name brand.
That goes for Best Buy, Walmart, Target, Cub Foods, just to name a few. To think that a salesman makes money on telling the whole truth, all the time, is naive. If word of mouth was so powerful, the person in question would likely not even be in Game Stop to buy a controller in the first place. Salespeople are there to 'help' a customer, not give the ins and outs of every different option.
Wise up and do a little research before you buy and then salespeople become nothing but an annoyance. Yes, the argument that not everyone has internet access or the smarts to do their own research is valid, but everyone I know has friends. As a matter of fact, that is exactly what saved this potential customer.
What if the salesman didn't really know the controller was less reliable? Are we supposed to blame the salesman for being ignorant? If so, my previous argument about not everyone having the ability to research every purchase comes back around...
Bottom line, if someone doesn't know what they are buying, it is on their shoulders, not someone selling the product.
i agree idone, i think i have a slightly different angle on it though. I think that those "knowledgeable" and "helpful" sales people should tell the truth, if they don't the business should be considered 'shady' in my opinion.
For example in this case, i'd prefer if the sales person told me that they've got two controllers, X is cheaper than Y but Y is better quality than X. Depending on my needs and financial situation i'd then be able to decide which is better for me. This kind of trickery that businesses play on is very unbecoming of them.
Finding ways to make money is fine, but knowing that you helped your customer made the best possible decision, why would they go anywhere else? i.e. brand loyalty etc.
oh well... i guess this is just the world we live in... thank God we've got the internet lol
btw i also think that glassmusic is correct, its the reality of the world we live in today... of course that's how it is but not necessarily how it should be.