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191w ago - From their [Register or Login to view links] today, Kazuo Hirai has briefed the media on Sony's investigation into the PlayStation Network security breach, PSN security measures and service restoration plans.

Sony stated they plan restore some PSN and Qriocity services this week with the rest during the new month, and confirmed that all existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service while current members of PlayStation Plus will receive 30 days free service.

To quote from Sony's Sr. Director of Corporate Communications & Social Media Patrick Seybold via the official Press Release:

SOME PLAYSTATION NETWORK AND QRIOCITY SERVICES TO BE AVAILABLE THIS WEEK

Phased Global Rollout of Services to Begin Regionally; System Security Enhanced to Provide Greater Protection of Personal Information

Tokyo, May 1, 2011 - Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStationNetwork and Qriocity™ services, beginning with gaming, music and video services to be turned on.

The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.

Following a criminal cyber-attack on the company's data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system.

Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

• Restoration of Online game-play across the PlayStation3 (PS3) and PSP (PlayStationPortable) systems -This includes titles requiring online verification and downloaded games
• Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
• Access to account management and password reset
• Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
• PlayStationHome
• Friends List
• Chat Functionality

Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information.

The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:

• Added automated software monitoring and configuration management to help defend against new attacks
• Enhanced levels of data protection and encryption
• Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
• Implementation of additional firewalls

The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service.

As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.

"This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers' information very seriously and are committed to helping our consumers protect their personal data.

In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks," said Kazuo Hirai, Executive Deputy President, Sony Corporation. "Our global audience of PlayStation Network and Qriocity consumers was disrupted.

We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services."

Complimentary Offering and "Welcome Back" Appreciation Program
While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

The company will also rollout the PlayStation Network and Qriocity "Welcome Back" program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company's appreciation for their patience, support and continued loyalty.

Central components of the "Welcome Back" program will include:

• Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
• All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
• Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional "Welcome Back" entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation Store and other Qriocity operations, scheduled for this month.

For more information about the PlayStation Network and Qriocity services intrusion and restoration, please visit [Register or Login to view links]. or [Register or Login to view links]







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Comments 341 Comments - Go to Forum Thread »

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#341 - GrandpaHomer - 189w ago
GrandpaHomer's Avatar
Also - one quite suspicious aspect about all this is the "moving to the more secure location" - why would they need to do that if it was purelly outside attack? Or did they hosted it untill now in somebody's bedroom or what??

#340 - daveshooter - 189w ago
daveshooter's Avatar
“a very carefully planned, very professional, highly sophisticated criminal cyber attack,”

This may be true Sony, but they would of needed some small amount of inside help one way or another, whether you admit that or not.

I still do not believe the group that allegedly did this will harm anyone other than pissing off Sony, and if reports come out that they are selling this info, then it will most likely to be fake or some kind of entrapment lol.

Sony was told about this months ago, they didn't find this, Sony didn't know they had a shadow on their system nor would they have, until they was told.

If I remember they was told Sony's system was insecure and needed addressing for the public's safety, and Sony being Sony thought they knew best and did nothing, so the group being the Jedi's nights luckily in this matter have saved the day and saved the data from the evil Sony empire and the black market, and made Sony sit up and smell the coffee and take note to stop this data getting into the wrong hands.

#339 - PS3 News - 189w ago
PS3 News's Avatar
Interesting indeed, +Rep for the update GrandpaHomer.

#338 - GrandpaHomer - 189w ago
GrandpaHomer's Avatar
Bloomberg reports:

Amazon.com Inc. (AMZN)’s Web Services cloud- computing unit was used by hackers in last month’s attack against Sony Corp. (6758)’s online entertainment systems, according to a person with knowledge of the matter.

Hackers using an alias signed up to rent a server through Amazon’s EC2 service and launched the attack from there, said the person, who requested anonymity because the information is confidential. The account has been shut down, the person said.

The development sheds light on how hackers used the so- called cloud to carry out the second-biggest online theft of personal information to date. The incursion, which compromised the personal accounts of more than 100 million Sony customers, was “a very carefully planned, very professional, highly sophisticated criminal cyber attack,” Sony has said.

Drew Herdener, a spokesman for Seattle-based Amazon, declined to comment.

“We’re continuing to work with law enforcement in an ongoing investigation into the situation,” said Patrick Seybold, a U.S. spokesman for Tokyo-based Sony. “As such, we will not comment further on this matter.”

The hackers didn’t break into the Amazon servers, the person said. Rather, they signed up for the service just as a legitimate company would, using fake information.

Even so, the breach at Amazon is likely to call attention to concerns some businesses have voiced over the security of computing services delivered via others’ remote servers, referred to as cloud computing.

Cloud security is Amazon’s top priority, Chief Executive Officer Jeff Bezos said at an event sponsored by Consumer Reports magazine this week.

Rented Servers

“Data security is one of these great dynamic situations where the bad guys get better, and the good guys have to keep getting better too -- it’s not a static situation,” Bezos said, Fast Company’s website reported. “I don’t think this is ever going away -- it’s like trying to say that you’re going to get crime to go away.”

The use of a hijacked or rented server to launch attacks is typical for sophisticated hackers. The proliferation of server farms around the globe has made such misdirection easier, said E.J. Hilbert, president of the security company Online Intelligence and a former FBI cyber-crime investigator.

The Federal Bureau of Investigation will likely subpoena Amazon as part of its investigation process, or it may try to obtain a search warrant, Hilbert said.

“The subpoena will give law enforcement a history of the transactions,” or who had access to the specific Internet address at that time, Hilbert said. “The search warrant will get them more detailed information, including payment information and which credit card was used.”

Amazon Service

Herdener declined to say whether Amazon has been subpoenaed or served with a search warrant.

FBI Special Agent Darrell Foxworth, a spokesman for the agency’s San Diego office, said he couldn’t comment on whether the agency had served Amazon with a search warrant or subpoena.

“We are following up on each and every lead,” Foxworth said.


Source: [Register or Login to view links]

And just on the side note:
“The search warrant will get them more detailed information, including payment information and which credit card was used.”

Surely only idiot would use his / her own credit card for that - it it was so "highly sophisticated criminal cyber attack" then they'd either use the stolen card or prepaid one. Either way this lead would be pretty much useless. And indeed, in the same terms - from which location / IP was the transaction performed and any consequentuall access to the rented cloud space done.

And - for those liking the bit of conspiracy - why not assume that even the Amazon "failure due the the update / backup" was not for example another part of the cover up of the attack to Sony?

#337 - anon777 - 189w ago
anon777's Avatar
i know right..

 

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